Customer Service VA

We are seeking a dedicated Customer Service VA to join our team and provide exceptional support to our customers via email and chat platforms such as Gmail and Slack. We need someone who is proficient in handling customer support tickets, managing emails, and facilitating smooth communication within our team.

Job Overview:
– Respond to customer inquiries via email and chat with timely and accurate information.
– Manage and organize email correspondence using Gmail.
– Communicate effectively with team members via Slack to ensure customer issues are resolved promptly.
– Update customer records in our database with attention to detail.
– Provide feedback on customer service processes and help create a better experience for our customers.
– Understand that responsibilities may expand with the growth of the business.

Ideal Candidate Description:
– Proficient in using Gmail for email management and Slack for internal communication.
– Excellent written and verbal communication skills in English.
– High problem-solving ability – adept at addressing customer concerns efficiently.
– Strong work ethic and the ability to work independently with minimal supervision.
– Prioritizes tasks effectively and takes pride in attention to detail.
-Assumes ownership and demonstrates initiative in delivering high-quality customer service.

Company Culture:

We strive to create a welcoming and inclusive environment for all team members. Mutual respect and hard work are the foundations of our company culture. We encourage questions and value independence in problem-solving. If you are ready to join a team where hard work is reciprocated and fun is a part of the journey, please put the word “READY” in your subject line.
Please no Chat GPT cover letters.

Pay:
– Starting at $5/hour, with opportunities for growth and increased responsibilities as the business expands. Initially, the position will require 5-10 hours per week, with potential for more based on performance and business needs. If you believe you can bring additional value to our team, please share your ideas in your application.

Application Process:
– If you are interested in this role, please apply with your resume and a cover letter explaining why you are the best fit for the customer service virtual assistant position. We are excited to hear from you!

Requirements:
– Reliable and honest.
– Fluent in English, with near-native level writing skills.
– Fast, stable internet connection.

Preferred:
– Experience in customer service roles.
– Familiarity with email and chat communication tools.
– Leadership experience is a plus.

Summary:

This position involves providing top-notch customer service via email and chat, utilizing platforms like Gmail and Slack. You will be the first point of contact for our customers, helping to resolve their inquiries and ensuring a positive experience. If you thrive in a customer-focused role and are eager to contribute to our team, we encourage you to apply now!
We look forward to working with you!