Customer Service – VA

Hiring for potentially 2 positions

Position Overview:
We are seeking a Virtual Assistant to provide comprehensive support to our Customer Service Manager by managing email correspondence and addressing customer inquiries regarding shipment status and product-related issues. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to prioritize and resolve customer concerns efficiently.

Responsibilities:

– Email Management:

Monitor and manage the Customer Service Manager’s email account.
Respond promptly and professionally to customer inquiries regarding shipment tracking, delivery status, and product-related issues.
Provide timely updates and resolutions to customers, ensuring a high level of satisfaction.

– Shipment Tracking and Resolution:

Assist customers in tracking their shipments by providing accurate and up-to-date information.
Coordinate with relevant departments to address any delays or issues with shipments.
Proactively communicate with customers regarding any changes or updates to their orders.

– Product Support:

Address customer queries and concerns related to product quality, functionality, or specifications.
Troubleshoot product issues and provide appropriate solutions or escalate to the relevant team members for further assistance.
Ensure that customers receive accurate and helpful information to resolve their concerns effectively.

– Customer Satisfaction:

Maintain a positive and professional demeanor when interacting with customers.
Strive to exceed customer expectations by providing exceptional service and support.
Proactively identify areas for improvement in the customer service process and suggest innovative solutions.

– Administrative Tasks:

Assist the Customer Service Manager with administrative tasks such as data entry, report generation, and documentation.
Keep detailed records of customer interactions and feedback for analysis and future reference.

– Qualifications:

Excellent English
Proven experience in a customer service or support role, preferably in a virtual environment.
Excellent written and verbal communication skills, with a strong command of the English language.
Proficiency in email management and customer relationship management (CRM) software.
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Ability to work independently with minimal supervision.
Flexible schedule to accommodate varying workloads and customer time zones.
Experience in e-commerce or logistics is a plus.
Join our team and play a key role in delivering exceptional customer service experiences to our valued customers! If you have the skills and dedication to thrive in this role, we’d love to hear from you.