Customer Service Virtual Assistant

Hourly Rate: $2.5 per hour
Working Hours: 9:00 AM to 5:00 PM (EST)
Are you a skilled customer service professional with experience in the software or banking industry? Are you looking for a remote opportunity that allows you to utilize your expertise? If so, we have an exciting opportunity for you!
Responsibilities:
As a Customer Service Virtual Assistant, your primary responsibilities will include:
-Providing exceptional customer support via email, chat, and phone.
-Assisting customers with inquiries, issues, and troubleshooting.
-Handling software or banking-related queries and providing accurate information.
-Maintaining a high level of professionalism and customer service at all times.
-Collaborating with the team to improve customer support processes.
Qualifications:
To be considered for this position, you must possess the following qualifications:
-Proven experience in customer service, preferably in the software or banking industry.
-Strong communication skills, both written and verbal.
-Excellent problem-solving abilities.
-Familiarity with customer support software and tools.
-Ability to work independently and as part of a remote team.
-Availability to work during EST business hours (9:00 AM to 5:00 PM).
Why Join Us:
-Competitive hourly rate of $2.5 per hour.
-Opportunity to work remotely from the Philippines.
-Collaborative and inclusive work environment.
-Growth potential and opportunities for skill development.
-Chance to be part of a team in the software and banking industries.
NOTE:
We require a minimum of three years of relevant experience, with mandatory experience in either banking, software, or mobile carrier industries for applicants with less than this requirement. Interested candidates are requested to submit their resume or CV along with a 2-minute voice recording explaining why they believe they are the right fit. We are particularly interested in hearing about your customer service experiences in the banking, software, or mobile carrier sectors, as well as your background in working with US or Canadian companies.
Please use the recording site Click to view/ to create your 2-minute voice recording. Along with your resume, send the link to your voice recording on Vocaroo to the following e-mail address: Click to view. Thank you!