Customer Service/Virtual Assistant

Lifes2Short are looking for an Awesome individual to join our team, in a rapidly expanding serviced accommodation/short term lets business. We are looking for a person that already has experience in customer service roles, strong I.T skills & is open to learning new systems. Progression & looking for a long term employment opportunity is very important to us as a business.

• Property Management System & optimising listings – bookings, updating pricing, checking all portals are working, Click to view/Airbnb/Tripadvisor etc
• Communication of check in details to guests, follow up communication after check in & check out
• Guest communication – inbound & outgoing calls, messaging system & email
• Using Slack, Trello & productivity apps to monitor workload & guest bookings
• Monitoring & processing of bookings (security deposits, ID checks & Terms & Conditions)
• Scheduling cleaning & maintenance & liaising with on the ground staff
• Lisiting of properties, including uploading text, images & property policies
• Producing manuals & property boards, uploading videos & editing videos & making sure everything is current
• Collation of customer data, producing a database for direct marketing
• Ad hoc tasks for the Business Owner
• Monthly invoicing thorough Xero
• Monthly property income & expenditure reports
The right person for this role:
• Wants to be part of a growing & valued team
• Has a customer service & administration background – preferably hospitality/serviced accommodation based
• Is trustworthy & good time management skills
• Has excellent communication in both written & verbal English
• Has excellent IT skills, Excel, Word, Slack, Trello, productivity apps, invoicing systems & property management platforms
• They can organise and manage their own workload, along with being part of a team
• Happy to speak up & ask questions
• An eye for detail & being the awesome first impression of the business to our guests
• A want to learn, progress & be a bigger part of the business

We require a nearly full time assistant with the schedule below as follows:
4:00 PM to 9:00 PM (Monday to Friday) UK Time
9:00 AM to 5:00 PM (Saturday) UK Time
Holiday cover as needed UK Time
We are a 7 day a week, 24 hours a day business.

Hourly rate will start from $4.00 per hour and will increase after probationary period.

We would only like to hear from applicants who want to progress with us as a team, want to be part of an exciting changing business, with the extra benefits of health care, holiday pay & the opportunity for this role to be possibly full time moving forward.

We look forward to hearing from you in the near future & the right person starting a new journey for our business as an Awesome team member.

Experience in the hospitality business, especially serviced accommodation would be an advantage, but not essential. Full training will be given to grow within our business.