Job Title: Customer Service Virtual Assistant
Company: Alpha Capital
Location: Remote
Position Type: Full-Time
About Us: Alpha Capital is a dynamic and growing real estate management company dedicated to providing exceptional service to our clients and tenants. We pride ourselves on our professionalism, integrity, and commitment to excellence.
Job Description: We are seeking a dedicated and detail-oriented Customer Service Virtual Assistant to join our team. The ideal candidate will handle all inbound phone calls, manage complex situations, answer questions based on our FAQ, and provide necessary follow-ups. This role requires excellent communication skills, the ability to multitask, and a passion for helping others.
Key Responsibilities:
-Handle all inbound phone calls and ensure they are transferred to the appropriate departments.
-Address and resolve customer inquiries and concerns promptly and professionally.
-Manage complex situations by providing thoughtful and effective solutions.
-Utilize our FAQ to answer common questions accurately.
-Perform follow-ups as needed to ensure customer satisfaction.
-Maintain a high level of knowledge about our services and properties.
Document and track customer interactions in our CRM system.
-Assist in administrative tasks and other duties as assigned.
Qualifications:
-2 Years Experience Required
-Working Hours 9AM-5PM EST USA
-Proven experience in a customer service role, preferably in real estate or property management.
-Excellent verbal and written communication skills.
-Ability to handle multiple tasks simultaneously and prioritize effectively.
-Strong problem-solving skills and the ability to think on your feet.
-Proficiency in using CRM software and other customer service tools.
-High-speed internet connection and a quiet workspace for handling calls.
-Self-motivated, with a strong work ethic and the ability to work independently.
What We Offer:
-Competitive salary
-Flexible working hours
Opportunity to work with a supportive and dynamic team
Ongoing training and professional development
How to Apply: If you are passionate about customer service and looking for a remote opportunity with a growing real estate management company, we would love to hear from you. Please submit your resume and a cover letter detailing your experience and why you would be a great fit for this role. Please make the subject line “Customer Service Virtual Assistant” upon your submission.
Alpha Capital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Company: DLE Event Group
Name: Tyler Smith
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