Customer Service Virtual Assistant for Immigration/Non Immigration Services Firm

We are a dynamic company offering administrative assistance and support to clients seeking immigration/non immigration services. Our services include helping clients understand and navigate the process of applying for visas, work permits, and other immigration/non immigration-related documentation. We are seeking a skilled virtual assistant to manage our customer service operations, primarily focusing on email and live chat support.
Responsibilities:
– Respond to client inquiries via email and live chat, providing detailed information on how to complete application processes for various immigration/non immigration services.
– Guide clients through the application steps, ensuring they understand the requirements and timelines.
– Resolve any issues or concerns that arise during the application process promptly and effectively.
– Maintain accurate records of client communications and monitor the progress of applications.
– Work collaboratively with other team members to enhance the overall client experience and streamline service delivery.
Required Skills:
– Excellent written and verbal communication skills in English.
– Experience in customer service, particularly in email and live chat support.
– Strong understanding of administrative processes and client management.
– Ability to handle multiple tasks simultaneously and with high precision.
– Proficiency in office software (MS Office, Google Suite) and adeptness with navigating online communication tools.
Qualifications:
– High school diploma required; a university degree in a related field is a plus.
– Prior experience in customer service or administrative support, preferably in an immigration/non immigration or similar sector.
What We Offer:
– The opportunity to work remotely with flexible scheduling.
– A supportive and collaborative work environment.
– Opportunities for professional development and growth.
– A competitive salary reflecting experience and skills.
If you are passionate about providing exceptional customer service and interested in helping people navigate the complexities of immigration/non immigration processes, we invite you to apply. Please submit your resume along with a cover letter detailing why you are the ideal candidate for this position.