Customer Services & E-commerce Marketing Virtual Assistant

We run a helicopter tour company in Melbourne, Australia called Rotor One Click to view.

APPLY HERE: Click to view/a/rotor-one-e-commerce-support-va
INCLUDE A COVER LETTER BASED ON THE RESPONSIBILITIES MENTIONED BELOW
ONLY APPLICATIONS SUBMITTED USING THE LINK WILL BE CONSIDERED.

We are seeking a highly motivated and experienced Customer Services & E-commerce Marketing Virtual Assistant to join our team to provide excellent customer service to our customers via phone, email and online chat, manage our E-commerce storefront, and drive marketing activities and initiatives.

You will work remotely and collaborate with our team to ensure that our customers receive an immediate response to their phone, email and chat enquiries, and that our marketing initiatives are driving traffic and revenue to our website.

Responsibilities:

– PRIMARY: Communicate with customers via phone, email and online chat to provide assistance on helicopter tour bookings between the hours of 8:00am – 6:00pm AEST Thursday – Monday.
– Develop and maintain strong relationships with customers, understanding their business needs, goals, and challenges.
– Resolve customer complaints and issues in a timely and professional manner.
– Learn and run marketing campaign across different channels SEO, email marketing and social media.
– Track and analyze customer data to measure success and identify areas for improvement.
– Identify opportunities to improve the customer experience and suggest improvements to management.

Requirements:

– PRIMARY: Quickly develop a strong understanding of our company including helicopter tours, destinations, regions, booking processes and systems.
– Genuine curiosity and willingness to learn new skills in E-commerce and Marketing
– 2+ years of experience in customer success or E-commerce sales.
– Strong communication skills and ability to interact effectively with customers and team members.
– Excellent problem-solving and critical-thinking skills.
– Ability to work independently and manage multiple projects simultaneously.
– Fluent in English with no grammatical errors
– Experience with Shopify and Meta Business Manager a huge bonus

APPLY HERE: Click to view/a/rotor-one-e-commerce-support-va
INCLUDE A COVER LETTER BASED ON THE RESPONSIBILITIES MENTIONED BELOW
ONLY APPLICATIONS SUBMITTED USING THE LINK WILL BE CONSIDERED.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.