CUSTOMER SERVICES REPRESENTATIVE/RECEPTIONIST

CUSTOMER SERVICES REPRESENTATIVE/RECEPTIONIST- LONG-TERM STABLE POSITION

TO BE CONSIDERED FOR THIS POSITION, YOU MUST COMPLETE THE ASSESSMENT DESCRIBED AT THE BOTTOM OF THIS PAGE
YOUR APPLICATION WILL NOT BE ACCEPTED IF YOU DO NOT FOLLOW THE INSTRUCTIONS BELOW

Are you a CUSTOMER SERVICES REPRESENTATIVE/RECEPTIONIST who is confident on the phone and in communicating? Do you speak excellent English? Do you have experience working as an CUSTOMER SERVICES REPRESENTATIVE/RECEPTIONIST.

The CUSTOMER SERVICES REPRESENTATIVE/RECEPTIONIST will be:
1. First point of contact on the phone
2. Providing phone support
3. Completing administrative tasks
4. Taking and replying to messages from customers
5. Completing bookkeeping tasks

Our UK business is looking for people who want to work with us full-time for years. You must commit yourself to work for our company only and full-time.

You must be able to work from 8 AM to 5 PM UK time.

IF THIS IS NOT FOR YOU, PLEASE DO NOT APPLY.

While we do offer training, we do require you to come up with solutions and solve problems.

You should have a keen eye for detail and be able to communicate well verbally and in written form.

Being detail-oriented is important.

Common questions

Is this a full-time job? Yes, it is. We expect a full 40-hour workweek (we use TimeDoctor to track time).
Do I have to work certain hours? Yes, 8 hours per day between 8:00 AM and 5:00 PM UK TIME (3:00 PM and 12:00 PM PST).
What’s the salary?
Our base salary starts at 40,000 PHP/month but we are willing to go higher for the right person. If you have the experience that requires more, please let us know. After passing probation, we will increase the salary to 45,000 PHP based on experience and performance.
How will you communicate with me? We use MS Teams. You must have a quick internet connection and access to a Windows laptop or computer.
Can I work for others? No. We are a committed team so we ask that you commit to only working with us.

How to Apply:
Step 1: Apply to this job post and make the subject line of your response, “I love helping on the phone!”.
Step 2: Include your most updated resume with relevant experience. We want to look at resumes with job time or how long you’ve been working with a previous company. We like people who are looking for stability and growth.
Step 3: Ask us any questions you’d like. Ask at least one question but the more questions you have, the better. (We love people who aren’t afraid to ask questions!)
Step 4. MOST IMPORTANT
Please record a 60-second video answering the question below then upload the video to your preferred platform and send the link along with your resume.
1. Do you speak perfectly fluent English?
2. How fast is your internet connection? Send a screenshot from Click to view.
3. Will you be able to work 8:30 AM to 5:30 PM UK time?
4. When could you start?
5. Let us know what you want to achieve from this job long term.
6. Do you love helping customers?
7. What is the most important part of being a customer service representative?
8. Are you comfortable reporting your progress to the team on a daily basis?
9. Are you happy for your calls to be monitored for training?

Benefits:
After the probation period: Paid day-offs during UK holidays Monthly and quarterly bonus programme based on length of service

Requirements:
• High-speed and stable internet access of not lower than 10 Mbps
• Windows Laptop or PC with at least 8GB RAM
• Noise-cancelling headset
• Quiet and private working space without any background noise
• Exceptional verbal and written communication skills
• Excellent telephone skills that connect with people and display personal credibility
Some Typical Tasks You Can Expect:
• Answering phone inquiries. This will be a major part of the job.
• Scheduling meetings and bookings
• Data entry
• Completing administrative tasks – data input
• creating enabling PDFs
• Creating schedules
• Booking appointments