Customer Strategy Manager / GoHighLevel Specialist

We are looking for a driven individual to join our team as a Customer Strategy Manager. You will work to help refine and improve our customer success processes and playbooks to work at scale across hundreds of customers. You will also coordinate cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely.

Responsibilities

+ Cement the relationship with new and existing customers including: setting up integrations, managing account growth, assisting with new product adoption, and handling renewals
+ Manage up to 100-150+ accounts concurrently, prioritizing appropriately to ensure time is spent where impact can be maximized
+ Advise and groom clients to increase their usage, adoption, and ROI achieved through partnering with ConvertAble
+ Lead and present at select client meetings, both in-person and over video conference
+ Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal and growth pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
+ Help translate customer feedback into specific product requirements

Skills & Qualifications

+ 1 year of experience in a customer facing role
+ Account management experience preferred, but not required (ideally at a marketing/software company)
+ Interest in customer success techniques and strategies
+ Comfortable learning new software (for design, data management, and internal tools)
+ Extremely detail oriented and organized
+ Knowledge of HubSpot or related CRM tools preferred
+ Interest in startups, software and entrepreneurship

Desired Skills

+ Advertising » Facebook Ads
+ Advertising » Google Ads
+ Customer Support
+ Design » Adobe » Photoshop
+ Marketing » HubSpot CRM
+ Marketing » GoHighLevel
+ Marketing » Marketing Analytics » Google Tag Manager
+ Marketing » Marketing Automation
+ Office and Administration » Microsoft Excel
+ Software » Zapier
+ Web Programming » CMS » WordPress