Customer Success

Join our fast growing e-commerce startup and help us change the dropshipping industry!

DropCommerce is a Shopify app connecting online stores to our proprietary network of high quality US and Canadian product suppliers.

We’re looking for a passionate self starter for our tech support / customer success role.

DropCommerce is growing fast and the opportunity for growth is huge as we scale up our company!

A great candidate will be passionate about the tech industry and eager to become a generalist inside a small startup, taking on any job or task required in a fast changing environment.

Responsibilities Include:

Front-line customer support via email & live chat
Help customers understand our app and how to be successful with it
Troubleshooting issues and reporting bugs to the development team
Assisting with on-boarding new suppliers to the platform
Getting onto on-boarding calls with potential suppliers via Skype or Google Meet

Skills Required

Fluent and strong English
Excellent written and verbal communication skills
A positive attitude and
Ability to stay calm during stressful situations, turning customer complaints into positive experiences
Basic proficiency with computers and websites
Coding / software skills not necessary, but being tech-savvy is required

Benefits:

Join our small, tight-knit team of awesome, friendly, fun loving people!
Hands-on experience in a fast growing tech company, where every action you take makes an impact
Learn software industry-standard tools and processes to build your skill set
Mentorship from our Support Lead and CEO
Position would be 40hrs/week 9-5pm PST / GMT-7 Monday – Friday

If you’ve read the listing and you’re interested in the position, please submit your resume and cover letter (optional) for our consideration. IMPORTANT: When submitting your application, please include the words “My Favorite Color is XXX” where “XXX” is replaced by your favorite color. The color will not impact your ability to get hired, but failure to include that sentence will be interpreted as a lack of attention to detail, and those candidates will not be contacted.