Customer Success Ambassador (CSA)

About Us:
Genesis Power Solutions is a leading provider of home efficiency products along with residential solar panel solutions, passionately committed to delivering affordable, clean, renewable energy to homeowners. We strive for a future where every home is powered by the sun, and we believe in creating a sustainable world for future generations.

Job Description:
We are currently seeking a motivated and customer focused individual to join our dynamic team. The CSA will play a pivotal role in overseeing the successful delivery of residential solar projects from inception through completion via multiple data centers. This individual will work closely with clients, suppliers, installers, and various departments within our company and our partners to ensure projects are completed on time, and to the highest quality standards.

Responsibilities:

1. Manage and organize email communication from installation partners, ensuring pertinent information is appropriately recorded and updated in relevant CRM platforms.
2. Coordinate with internal teams, suppliers, and contractors to ensure the seamless execution of projects.
3. Act as a liaison between our sales representatives, install partners, and management to facilitate necessary document exchanges and scheduling procedures.
4. Provide reliable closure and maintain consistent communication loops between our installation partners, Genesis sales representatives, and management when required.
5. Delegate and escalate customer issues as per Standard Operating Procedure (SOP) to the appropriate installation partner or involved party, ensuring efficient problem resolution and high standards of customer service.
6. Conduct customer appointment verification calls twice daily: once at the beginning of the shift for the day’s scheduled appointments, and once at the end of the shift for appointments scheduled for the following morning.
7. When necessary, prepare and present reports on project status to stakeholders.
8. Continually improve project management methodologies and practices.

Ideal Candidate:

The Ideal candidate for this role should have excellent organizational and interpersonal skills, a strong attention to detail, and the ability to manage multiple tasks effectively in a fast-paced environment. This candidate must be comfortable communicating via multiple lines of communication such as, but to not limited to: Email, text, phone.

When you apply, please include the word “watermelon” in your subject line so I can tell you aren’t just spamming the job board.