Customer Success Associate

About iRestore Laser
At iRestore, our mission is to restore confidence by providing safe and effective solutions for improving health and beauty.
We are at an inflection point in our growth curve and are searching for a customer success associate to join us on our journey to become a major global beauty brand and hit the $100M mark within the next 3 years.

!!PLEASE SEND A LINK TO YOUR RESUME AND ONLY APPLY IF YOU HAVE SALES OR RETENTION EXPERIENCE!!

What you’ll do:
> Assist customers and prospects through a variety of channels including email, phone, live chat, and social media
> Consistently reach goals defined in your KPIs
> Build and maintain documentation and process workflows relating to all job functions
> Close sales and deter returns
> Handle escalated customer complaints

The ideal candidate has:
> Experience with phone, email, live chat and escalated support
> Fluent in English (speaking and writing) and have worked with US-based companies
> A great desire to help customers and other team members
> The ability to manage and pass your knowledge onto others
> The ability to write well and organize SOPs and documentations
> Experience with meeting sales and customer service KPIs
> Not shy to call things out when you notice something is wrong and take immediate corrective action
> Amazon Seller Central experience
> eCommerce experience (Shopify, Amazon)
> A self-starter mentality with the energy, drive, and determination to accomplish the goals of the project through multi-tasking, setting priorities and milestones
> An intimate ability to recommend a system to streamline how we do things to improve efficiency
> The ability to communicate effectively with the executive team in a simple, yet effective manner
> A strong bias towards execution. We empower our team members to take the initiatives here at iRestore and it’s important that you help convey this to the rest of our team
> A desire to get your hands dirty in a small company where your work matters
> Passion for iRestore’s mission to build and market health and beauty brands that transform people’s lives

Our Core Values and what we built our culture around:

WE THINK BIG: We have a forward-thinking, growth mindset and always consider the big picture in our decisions

PROACTIVE PROBLEM SOLVER: We use our problem-solving and analytical skills to make data-informed decisions

WE ARE COMFORTABLE BEING UNCOMFORTABLE: We work together to iron out improvements or changes to achieve goals

OPEN & HONEST COMMUNICATION/FEEDBACK: We communicate and share feedback with each other with radical candor and transparency

CONTINUOUS LEARNING & IMPROVEMENT: We are always improving the way we work and challenging each other to bring new ways of thinking to the table

PASSIONATE ABOUT WHAT WE DO: We strive to motivate and empower each other to contribute to a positive team culture