Cliniconnects, a leading healthcare technology solutions provider, is seeking a motivated Customer Success representative to join our team. In this role, you will have the opportunity to contribute to our mission of improving patient care through innovative software solutions. If you have a passion for sales and a desire to make a difference in the healthcare industry, we would love to hear from you.
About Cliniconnects:
Cliniconnects is dedicated to enhancing patient outcomes and streamlining healthcare operations through our user-friendly software platform. By enabling seamless communication and collaboration among healthcare providers, we aim to transform the way care is delivered. Join us and be part of a team that is shaping the future of healthcare.
Responsibilities:
– Develop and help build an effective training program for customers, to ensure high usage of software.
– Improve customer implementation process.
– Provide & develop comprehensive training to customers on the effective usage of our system to ensure optimal results.
– Monitor and analyze customer usage trends, and proactively identify opportunities to enhance their experience.
– Keep a close eye on each customer’s system usage, promptly addressing any decline in usage levels.
– Act as the primary point of contact for customers, establishing strong communication and building lasting relationships.
– Collaborate with customers to address their concerns, answer questions, and gather feedback for continuous improvement.
– Identify upselling and cross-selling opportunities based on customer needs and usage patterns.
– Submit tickets for technical issues and work closely with the technical team to ensure prompt resolution.
– Engage in discussions with the Product team to share customer feedback and advocate for new features or improvements.
– Foster a deep understanding of our product offerings to effectively convey their value to customers.
Requirements:
– Previous experience in software customer success, account management, or related roles is preferred.
– Previous experience in operational workflow development.
– Excellent communication, interpersonal, and negotiation skills.
– Strong analytical abilities to track and interpret customer usage data.
– Proactive and results-oriented approach with the ability to take ownership of customer relationships.
– Familiarity with CRM software and ticketing systems.
– Passion for understanding customer needs and delivering exceptional service.
– Ability to work collaboratively within a cross-functional team.
– High level of empathy and the ability to empathize with customer challenges.
– A genuine interest in technology solutions and their impact on customer success.
Benefits:
Competitive salary and opportunities for professional growth.
A collaborative work environment with a focus on innovation.
Chance to contribute to the improvement of healthcare outcomes.
Join a company at the forefront of healthcare technology solutions.
To apply for this Sales Development Representative position, please submit your resume and a cover letter explaining your interest in the role. We look forward to reviewing your application and discussing how you can be a valuable addition to the Cliniconnects team.
If you are enthusiastic about fostering customer relationships, driving product adoption, and ensuring customer success, we invite you to join our team as a Customer Success Manager. You will play a crucial role in optimizing customer experiences and contributing to the growth and success of our innovative solutions. Apply now to be a part of our dynamic and customer-centric organization.
APPLY FOR THIS JOB:
Company: cliniCONNECTS
Name: Shachar Peled
Email: