Customer Success Manager

Job Title: Customer Success Manager
Company: Kalicube

If you are dynamic, results-oriented and passionate about driving growth, then this is for you.

Kalicube is looking for a strategic thinker who is able to develop and execute plans to achieve ambitious goals with a strong focus on process and efficiency. In return, we offer competitive compensation and benefits. With us, you’ll find more than just a job – you’ll find a family-friendly atmosphere where you’ll be supported by colleagues who will help you thrive. If you’re ready to join us, we want to hear from you.
About Us:
Kalicube LEADS THE WAY in educating search engines for brands and future-proofing a brand’s reputation. Our rapid growth reflects our commitment to innovation and excellence. Kalicube is the powerhouse of Knowledge Panel, Brand SERP, and Online Reputation resources and services.
Job Description:
As a Customer Success Manager at Kalicube, you will be responsible for implementing internal processes related to Brand SERP and Knowledge Panels, ensuring high client satisfaction and operational efficiency while focusing on accuracy and detail.
Key Responsibilities:
Lead client email communications using the Kalicube’s voice (writing style) and be seen as an expert in the eyes of clients.
Onboard new clients and research their entities to populate fundamental facts with precision.
Create and manage corroboration lists for clients and ensure accurate information and detailed records.
Conduct weekly client sanity checks, classify pages and update corroboration lists with meticulous attention to detail.
Expand entity footprints, develop and implement strategic plans with a focus on accuracy and thoroughness.
Perform client-specific tasks according to client needs, demonstrating proactive problem-solving skills.
Drive process improvement initiatives to increase team efficiency and client satisfaction.

Skills and Traits:
Strong leadership skills and the ability to inspire and motivate the team.
Excellent written skills for client email communications.
Excellent verbal communication for conducting effective video calls.
Proactive problem solver with a strategic mindset.
Extremely detail-oriented with a commitment to accuracy.
Adaptable and able to navigate a fast-paced environment.
High attention to detail and a strong work ethic.
Familiarity with Google Knowledge Panels and Brand SERP is a plus.
Positive attitude.
Strong work ethic.
What Kalicube Offers:
Work Arrangement: 100% remote, 40 hours a week
Starting Salary: €80/week, paid weekly
Career Growth: Opportunities for long-term growth within the company
Salary Review: After 3 months subject for salary increase
Paid Vacation: 2 weeks of paid vacation after 12 months
Bonus: 13th-month bonus, prorated
Work Atmosphere: Courageous, smart, fun, family-friendly, and diverse.

How to Apply: Be sure to read and follow the instructions carefully in this document: Application Instructions Click to view/document/d/16Nj4fYYmU_4ATochIuDVEoJe0LE-sfyHpD6YjylCotA/edit#heading=h.r1o6j91ekfhk

Join us and lead the charge in shaping the digital future with Kalicube!