Customer Success Manager

Job Description: Customer Success Manager at Social Seed Agency
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About Social Seed:
At SOCIAL SEED, we are a dynamic and family-oriented digital marketing agency committed to empowering brands through innovative storytelling and strategic campaigns. Our mission is to connect organizations with their audiences in meaningful ways, fostering lasting engagement and brand growth. We are now looking for a dedicated Customer Success Manager to enhance our client relationships and ensure the highest level of service.
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Role Overview:
As a Customer Success Manager, you will be the primary point of contact for our clients, responsible for maintaining and enhancing client relationships through effective communication and management. This role involves coordinating with team leads, documenting tasks and requests, and ensuring that client needs are met promptly and efficiently.
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Key Responsibilities:

Serve as the primary contact for client communication via email and Slack.
Ensure client requests and concerns are addressed promptly and accurately.
Coordinate with team leads to communicate updates and relay client feedback.
Document tasks and requests in the project management software.
Monitor project progress and keep clients informed of status updates.
Identify opportunities to improve client satisfaction and service delivery.
Develop and maintain strong, long-lasting client relationships.
Collaborate with internal teams to ensure client needs are understood and met.
Provide feedback to the management team on client interactions and service improvements.
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Qualifications:

Proven experience in customer success, account management, or a similar client-facing role.
Excellent communication skills, both written and verbal, in English.
Strong organizational and multitasking abilities.
Familiarity with project management software and digital communication tools.
Ability to work independently and as part of a team.
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Technical Requirements:

Reliable high-speed internet connection.
Proficient in using computers and modern software applications.
High-quality webcam and audio equipment for virtual communication.
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Personal Attributes:

Strong problem-solving skills and adaptability.
A proactive approach to client management.
Excellent time management and prioritization skills.
A commitment to continuous learning and professional development.
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Benefits:

100% Remote; Work-From-Home opportunity.
Competitive salary and performance bonuses.
Paid Time Off and additional benefits for full-time employees.
Professional development and career growth opportunities.
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Working Time Zone:

Eastern Time (EST) – 12 hours ahead of PHP
Working Shift Scheduling:

[PHP Evening] US Morning: 8AM -12PM EST
[PHP Graveyard] US Afternoon: 12PM – 5PM EST
[PHP Day Shift] US Evening: 5PM – 10PM EST
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Application Process:
Interested candidates should submit a resume and a cover letter detailing their experience in customer success and why they are the ideal candidate for this role at Social Seed Agency. We are excited to welcome a new member to our team who is passionate about client satisfaction and digital marketing.