Customer Success Manager

Customer Implementation and Success Manager

Are you passionate about providing exceptional customer service and ensuring seamless onboarding experiences for clients? ReferPro is seeking a dedicated Customer Implementation and Success Manager to join our dynamic team remotely based in the Philippines. As a key member of our customer success team, you’ll play a crucial role in onboarding new customers and providing ongoing support to ensure their success with our platform.

Responsibilities:

-Onboard new customers by guiding them through the setup process, and ensuring a smooth transition to our platform.
-Proactively identify and address customer needs, offering personalized solutions and recommendations to maximize their utilization of ReferPro’s services.
-Collaborate closely with the sales and product teams to communicate customer feedback, feature requests, and product enhancements to drive continuous improvement.
-Manage customer accounts, including updating account information, processing billing inquiries, and maintaining accurate records of customer interactions.
-Provide ongoing support and guidance to customers to help them achieve their goals and objectives using ReferPro’s platform.
-Stay informed about industry trends, best practices, and competitive offerings to effectively position ReferPro’s solutions and deliver value to our customers.

Requirements:

-Excellent communication skills in English, both written and verbal, with the ability to effectively interact with customers and internal teams.
-Strong problem-solving abilities and a proactive approach to addressing customer needs and resolving issues.
-Tech-savvy with the ability to quickly learn and navigate software applications.
-Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively.
-A positive attitude, enthusiasm for helping customers succeed, and a commitment to delivering exceptional service.
-Availability to work remotely with flexibility to accommodate occasional evening or weekend hours as needed to support customer needs.

At ReferPro, we’re committed to empowering our customers to succeed, and our team members are at the heart of our mission. If you’re passionate about delivering outstanding customer experiences and making a meaningful impact, we’d love to hear from you. Join us in revolutionizing the way businesses harness the power of referrals and drive growth!

To apply, please submit your resume and a cover letter outlining your relevant experience and why you’re excited about the opportunity to join ReferPro’s customer success team. To be considered, please also send an email to Click to view with a video of yourself describing the following:

1. What your past work experience is
2. Why you think you’d be a good fit at ReferPro helping our customers onboard