Customer Success Manager

Market Manager/ Customer Success Manager

Click to view is creating the future of outdoor recreation. We make automated rental stations and deploy them in parks in partnership with cities, county parks, and recreation departments. Our mission is to use technology and automation to make outdoor recreation more affordable and convenient. Our business reaches the nation, and our products are represented worldwide.

We’re introducing automated recreational games like kayak and lawn rental stations across the United States, and we’re in search of a Market Manager/Customer Success Manager to assist in overseeing our expanding portfolio!

As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers to ensure their success and satisfaction with our products/services. You will serve as the primary point of contact for customers, understanding their business needs and goals, and providing guidance and support to help them achieve their objectives. You will work closely with cross-functional teams including Sales, Software Team and Support to advocate for the customer and drive continuous improvement in our products and services.

Responsibilities:

Develop and maintain strong relationships with assigned customers, serving as their trusted market manager and advocate within the company.
Understand customers’ business objectives and success criteria, and work collaboratively to develop strategies for achieving them.
Onboard new customers, ensuring they have a smooth and successful implementation experience.
Provide ongoing support and guidance to customers, and addressing any questions or concerns.
Proactively identify opportunities to upsell or cross-sell additional products or services to existing customers.
Monitor customer usage and engagement metrics to identify trends and potential issues, and take proactive steps to address them.
Gather customer feedback and insights to inform product development and improvement initiatives.
Advocate for the customer internally, representing their interests and needs to cross-functional teams.
Collaborate with Sales to renew customer contracts and expand customer relationships.
Maintain accurate records of customer interactions and activities in the CRM system.
Manage field service technicians, including scheduling and coordinating service visits, providing technical support and training, and ensuring high-quality service delivery.

In this role, you will also
– set up new programs in our back-end admin software
– recruit mechanics for our programs
– manage/update deal statuses in CRM (HubSpot)
– assemble utilization reports for customers
– develop training materials for new hires

Preferred qualifications:
– experience using a CRM – preferably HubSpot
– High attention to detail
– ability to work with numbers and spreadsheets
– fluent in the English language – both in writing and verbally.
– Creative and not afraid to share your ideas!
– Flexible to work in US hours
– Customer-centric mindset, with a commitment to delivering exceptional service and value to customers.

Why you should work here
– you can set your own hours
– you will have unlimited earning potential with generous bonus structures.
– you will join our growing team of sales specialists based in the PH
– you will learn cutting-edge marketing and sales technologies and tactics.

To complete your application:
1. Kindly submit a link to your recently updated CV.
2. Please respond with a link to your brief video introduction, discussing your background and relevant experiences for this position.

Important: This position requires full-time commitment. Please refrain from applying if you have other employment commitments.