Customer Success Manager

As a customer success manager, you will:
– Design and optimize the pilot program process from start to finish, including provisioning, rollout, feedback collection and metrics and reporting
– Support our customers with programs that provide them with the right information about the product, such as tips and tricks, use cases, presentations and pdfs
– Provide support and answer questions from clients via email, phone or chat
– Manage and grow a social media community for QCard where users can share insights, tips and feedback
– Own the entire client onboarding process and ensure clients have a smooth and positive experience
– Increase retention by providing the best customer experience possible with the product
– Develop and maintain healthy working relationships with customers and act as a bridge between the support and the sales team
– Work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us
– Work closely with other employees to ensure customer questions and concerns are addressed in a timely manner

Requirements:
– At least 8 years of proven work experience as a customer success manager or similar role in a SaaS or technology company
– Experience in designing and optimizing pilot programs and customer success programs
– Experience in creating and delivering engaging and informative content, such as tips and tricks, use cases, presentations and pdfs
– Experience in providing support and answering questions from clients via email, phone or chat
– Experience in managing and growing a social media community for a product or brand
– Experience in onboarding clients to a product and ensuring a smooth and positive experience
– Exceptional communication and relationship-building skills
– Technical skills required, as they relate to the use of the product or service
– Accountability and personal organization are essential
– Self-starter, willing to work in a startup environment and roll up sleeves and get hands dirty
– Perfect attention to detail, good with creation of presentations and pdfs
– Able to write up use cases and tips and tricks on how to use the product in the daily life
of each customer segment

Send your resume link, self introduction video link and Skype account to apply