Position: Customer Success Manager
Location: Remote
Employment Type: Full-time
Schedule: Monday to Friday 8am – 5:30pm, primarily operating in Central Standard Time (CST)
ABOUT THE COMPANY:
At RevGrowth, we’re revolutionizing the way businesses approach outbound sales. As a cutting-edge cold email agency, we specialize in building and automating our clients’ entire outbound infrastructure. Our mission is to create a predictable pipeline of business opportunities, leveraging the latest and most innovative sales and marketing technologies.
We have over 10+ Clients ranging from Marketing Agencies, Consulting, and Recruiting.
COMPANY VALUES:
Excellence – We only deliver great work and we always do our best.
Service/Hospitality – We strive to deliver as much value to our clients and team members as possible. Your perspective and ideas are valued.
Extreme Ownership – Our team is always taking extreme ownership of every task. We take it upon ourselves to get better at our role everyday.
Leverage – In the age of AI, we’re always looking to find ways to build leverage. We don’t want you to work hard if not necessary, we use AI and technology to work smarter and more effectively
ABOUT THE ROLE:
As a Customer Success Manager at RevGrowth, you will be the trusted advisor for our clients, ensuring their success and satisfaction with our lead generation services. Your role is vital in maintaining strong client relationships, understanding their needs, and delivering exceptional service. Leveraging advanced systems and AI tools, you will proactively manage client accounts, deliver measurable results, and ensure the realization of client goals. Your efforts will be key in fostering long-term partnerships and driving consistent growth for both our clients and our company.
KEY RESPONSIBILITIES:
Develop outreach strategy with clients
Create content on insights and results
Develop cold email scripts
Create targeted lead lists
Create & manage outreach campaigns
Review client KPI’s & optimize based on results
Manage email deliverability & identify errors
Escalate requests to clients & brainstorm with client to address them
Communicate with clients about campaign results
Report internally & externally on campaign results
Manage client projects to make sure they are done on time
Keep project management & client Google Drive is up to date
Ad-hoc projects
Day-To-Day Tasks:
Since we are quickly growing, the exact tasks you will be doing may shift over time however here is what you can broadly expect to be doing basis:
Daily
Creating lead list & script strategies
Creating and uploading campaigns
Answering client questions via Slack & Email
Updating project statuses in our internal systems
Proactively updating and reaching out to clients
Optimizing campaigns & reporting data internally
Onboarding calls with new clients
Client strategy and check-in calls
Weekly
Send weekly reports to clients
Set weekly initiatives / projects for the following week
REQUIREMENTS:
Understanding of B2B sales
Resourceful & adaptable mindset
Native level English speaking & written skills
Reliable internet and quiet office space
Tech setup for remote work (webcam, microphone)
Experience with Google Workspace (Google Drive, Google Docs, Google Sheets)
Available from 8am to 4pm Eastern Time, Monday-Friday
Bonus Experience
Experience with any of the following tools
Airtable
Proven experience of creating cold email campaigns that drive results
Experience as an entrepreneur or working in a startup/fast paced environment
Why Work With Us?
Work from anywhere
This is a fully remote role – we operate in the EST time zone & the job can be done from anywhere
Flexible Schedule
If you get all your work done and your responsibilities are handled, you are not expected to constantly be “clocked in”
Work in lean, high growth environment
Our team is lean & focused on hiring a few A players rather than a lot of B players
You will have the opportunity to grow your skill sets & be able to learn real world knowledge that is sought after by companies
Career advancement & financial growth opportunities
We are a lean team & you will be working tightly with the leadership – you will have the opportunity to growth within the company, ability to work on new projects, and get bonuses based on performance
Be part of a team that invests you
We have access to $10,000+ worth of cutting edge education & consulting from industry leaders
Expected Career Progression
Customer Success Manager ? Director of Customer Success ? VP of Fulfillment/Operations
Recruitment Process
Initial Application: 5-10 Minutes
Intro Interview: 30 Minutes
Assessment: 1 hour
Interview #2: 30-45 Minutes
Ready to apply?
If you’re excited to work with us based on the job description above, feel free to fill out the form below to apply & we will reach out to you!
If you’re not sure that you fit the requirements, please feel free to apply regardless as we look at every application on an individual basis & could see opportunity for us to collaborate regardless.
We’re excited to see your application & hopefully be chatting soon!
WHERE TO APPLY
To submit your application, please complete the application form using this link: > /appAM4Dcu1Oufkl9B/pagHIhqmFKajmecv6/form ??< Submissions without utilizing the form will not be considered. Thank you for your interest!
APPLY FOR THIS JOB:
Company: Achieve Integrative Health
Name: Adam Abdur-Rahman
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