Customer Success Manager

Position Type: Remote, full-time
Schedule: Mondays-Fridays, 9:30am-5:30pm (EST time zone)

About the Company: We are a leading distributor of branded corporate gifts, based in Ontario, Canada. We work with international luxury brands and supply to multinational corporations across the USA and Canada.

Why you should join us:
-Growth Opportunities: As a rapidly expanding company, we are looking for individuals who are proactive and fast learners. You will later be building the foundation for your own team and future leadership role within the company.

-International Exposure: Working with us means collaborating with international luxury brands and serving multinational corporations across North America that will enhance your skills and provide valuable networking opportunities

I. Responsibilities:

– Serving as the main point of contact for current accounts and inbound sales
– Providing sales quotes and managing inbound sales orders to ensure timely fulfillment
– Resolving customer issues, handling returns, and responding to customer inquiries via email, phone calls, chat, and other communication channels
– Managing the procurement process, placing orders with suppliers, coordinating domestic and international logistics, and monitoring delivery timelines
– Assisting the sales team and management team with admin work
– Preparing progress reports on KPI’s

II. Requirements:

– Proven customer success/ account management expertise
– Strong verbal and written communication skills in English
– Proficiency in Google Sheets, Excel, and customer relationship management (CRM) software
– Fast and stable Internet
– Previous experience working graveyard shift (EST time zone)
– Adaptability to new software and tools

III. How to Apply

Include the following to your application:

1. Link an audio recording of yourself via Vocaroo (Click to view/). Tell us about yourself and your experience as a Customer Success Manager or any related role
2. Updated PDF resume with relevant work experience and educational background. Include your contact details (email, Skype ID, physical address, and mobile number)

Please note: Only shortlisted applicants will be contacted for the next stage.