Customer Success Manager and Systems builder (Part Time)

**About Effortless Hire:**
Effortless Hire is a leader in providing human virtual assistants to small businesses and entrepreneurs, primarily in the US. Our mission is to empower our clients by leveraging their time, enabling them to achieve greater success with minimal effort.

**Position Overview:**
We are on the lookout for a Customer Success Manager who not only understands the nuances of customer service but also possesses a business owner’s mindset. This role is ideal for someone who is eager to grow with our company and can lead our customer success initiatives from the front. Your primary goal will be to develop strong relationships with our entrepreneurial clients, understand their unique challenges, and proactively offer solutions.

**Key Responsibilities:**
– Begin with a commitment of 10 hours per week, with potential growth as our client base expands.
– Develop and manage effective client retention strategies and systems.
– Proactively identify and solve problems for clients, enhancing their overall experience and satisfaction.
– Build rapport with clients, understanding their business needs and goals.
– Work independently to seek opportunities that add value to our clients and our business.

**Requirements:**
– Proven experience in customer success, with a strong understanding of the entrepreneurial and business landscape.
– Business owner mindset, with a focus on solution-oriented approaches and proactive problem-solving.
– Proficiency in ClickUp.
– Excellent command of the English language with minimal accent.
– Independent work ethic, combined with exceptional empathy and interpersonal skills.

**What We Offer:**
– A role central to the growth of a dynamic online business.
– Opportunity to evolve into a leadership position within the customer success department.
– A collaborative, supportive, and remote work environment.
– Competitive compensation with scope for role expansion.

**How to Apply:**
Please submit your resume and a cover letter detailing your experience in customer success, particularly in an entrepreneurial setting. Emphasize your familiarity with ClickUp and your approach to proactive problem-solving and client relationship management.