Customer Success Manager | Copywriter | Marketer

We are looking for a dynamic and versatile individual to join our team as a Customer Success Manager | Copywriter | Marketer. This unique role combines customer success management with copywriting, social media management, graphic design, and various marketing tasks. The ideal candidate will be passionate about helping local businesses succeed and possess a diverse skill set to support our clients’ needs.

Working Hours
8am to 5pm Mountain Time Zone – Monday – Friday

Key Responsibilities:

Customer Success Management:
– Provide exceptional customer support via email, chat, and our support system.
– Address customer inquiries, troubleshoot issues, and ensure customer satisfaction.
– Proactively engage with customers to understand their needs and provide tailored solutions.
– Develop and maintain strong relationships with clients to drive retention and growth.

Copywriting:
– Create compelling and persuasive copy for websites, blogs, social media posts, email campaigns, and marketing materials.
– Develop engaging content that resonates with local business owners and their target audience.
– Ensure all copy is optimized for SEO and adheres to best practices.

Social Media Management:
– Plan, create, and schedule social media posts across various platforms.
– Monitor social media channels, respond to comments and messages, and engage with the community.
– Analyze social media performance and adjust strategies to improve engagement and reach.

Graphic Design:
– Design visually appealing graphics for social media, websites, email campaigns, and other marketing materials.
– Ensure all designs align with the company’s brand guidelines and effectively communicate the intended message.

Marketing Tasks:
– Assist with the development and execution of marketing campaigns.
– Conduct market research to identify trends and opportunities.
– Collaborate with the marketing team to brainstorm and implement new ideas.

Qualifications:
– Proven experience in customer success, copywriting, social media management, and graphic design.
– Strong written and verbal communication skills.
– Proficient in using digital marketing tools and platforms.
– Excellent organizational and multitasking abilities.
– Creative thinker with a keen eye for detail.
– Passionate about helping local businesses succeed.
– Ability to work independently and as part of a remote team.

Preferred Skills:
– Knowledge of local SEO strategies and best practices.
– Familiarity with content management systems (CMS) and email marketing platforms.
– Experience with graphic design software (e.g., Adobe Creative Suite, Canva).