Customer success manager for existing customers

As a Customer Success Manager, your main responsibility will be to ensure that our customers are successful in achieving their business objectives by utilizing our products or services. You will be responsible for building long-term relationships with customers, understanding their needs and providing support and guidance to help them achieve their goals. You will also work closely with our sales, marketing, and product teams to provide valuable feedback from customers and improve the overall customer experience.

Key Responsibilities:
Develop and maintain strong relationships with customers by providing ongoing support, guidance, and advice.
Proactively identify and address customer needs and provide solutions to their problems.
Conduct regular check-ins with customers to understand their progress and ensure that they are satisfied with our products or services.
Collaborate with cross-functional teams such as sales, marketing, and product to ensure customer needs are met.
Identify and track key metrics to measure customer success and use data to inform decisions and recommendations.
Conduct product demos and training sessions for customers to ensure they are utilizing our products or services effectively.
Act as the primary point of contact for customers, resolving issues, and escalating when necessary.
Identify opportunities for upselling and cross-selling products or services to customers.

Hi, and thanks!

When you start working with us, you will feel welcomed, supported and valued. You’ll receive competitive rates of pay and will be encouraged to develop yourself professionally and contribute to improving our business processes.

Once you’re settled in, your responsibilities will grow and your work will become even more rewarding and interesting. Your pay and benefits will rise in-line with your position.

When you show yourself to be a great team member, you’ll be promoted to a role worthy of your abilities and be encouraged to develop managerial and leadership skills.

We currently employ 5 Filipino assistants who run and manage every aspect of our business and we have around 100 doctors that produce expert reports .

Most of whom want to be with us for between two and three years.

We’re looking for long-term, reliable staff who want interesting and challenging careers.

THE VA WE ARE LOOKING FOR

Bachelor’s degree in Business Administration, Marketing, or related field.

2-5 years of experience in customer success, account management, or a related field.

Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.

Strong problem-solving skills and the ability to think creatively to develop solutions for customers.

Experience working with customer success software such as Salesforce, Gainsight, or Totango.

Demonstrated ability to work independently and manage multiple priorities in a fast-paced environment.

Experience working with SaaS products or technology is a plus.

THE VACANCY SPECIFICATIONS

You will be involved with content production, including editing. The work will run for 3 months.

You need to work during UK office hours (preferrably 8 am to 5 pm GMT).

NOW THE PART ABOUT MYSELF AND MY AIMS

For the past 15 years I have been an entrepreneur and previously, worked as a dentist for 10 years.

I am married and have a young family and currently run a medico-legal reporting and business coaching companies. The companies are run from London, UK.

I am passionate about systems and improving the way things work. I strive to provide an outstanding customer experience so I need the very best employees to help me achieve this goal. I believe in treating my employees in the way I would want to be treated – with respect and kindness.

You can find out a bit more about our company here: Click to view/

OUR COMPANY PAY AND BENEFITS

Starting pay rate: attractive PHP rates per hour
You will get paid on the same day as your start every week via Transferwise
Bonuses will be paid for exception work
Your pay will increase based on the standard of your work and time with the company
You will be given holiday and sick pay if you become a permanent staff member
We pay 13th month as standard (pro-rata) once the first full year of service has been completed

NOW THE IMPORTANT PART – HOW YOU CAN APPLY:

If you believe that you are an exceptional assistant and have the knowledge and skills that I am looking for, then please apply for this vacancy by completing the following application form: Click to view/trbPP53vdKqCMzX86

Please note, we ONLY accept applications through this application process. PLEASE DO NOT use the website’s message board as we don’t monitor this.

The application process will finish after approximately 48 hours. After this time we won’t be accepting any further applications. We will respond to all applicants within 48 hours thereafter. We would appreciate it if you do not email us to confirm receipt or send your CV – we will send you an acknowledgement within 48 hours of the closing of the application process. We will request your CV and references from you if you progress to the interview stage.

I look forward to hearing from you.

Dr Sandeep Senghera
British Medical Experts