We are an innovative Company in the US. We are seeking a great Customer Success to join our team. This is a fantastic opportunity to grow a versatile career!
We pay high performers and great problem solvers. With excellent Performance, you will get an increased rate.
**PAID TRAINING & give out Yearly Bonus**
requirements:
– Excellent English communication skills with a natural tone
– CRM Use (HubSpot preferably)
– Availability to work: asap
A Customer Success Manager (CSM) plays a critical role in fostering relationships with customers, ensuring they receive the value they expect from a product or service, and ultimately contributing to the company’s retention and growth. Here’s a detailed job description for a Customer Success Manager:
Responsibilities:
– Onboarding and Adoption: Guide customers through the onboarding process, ensuring a smooth transition and driving the adoption of product features or services.
– Account Management: Maintain and grow relationships with existing customers. This includes understanding their needs, addressing their concerns, and identifying opportunities for upselling or cross-selling.
– Training and Support: Provide training to customers on how to use the product effectively. Offer ongoing support and serve as the primary point of contact for any issues that arise. Create Knowledge base
– Feedback Loop: Act as a liaison between customers and the internal teams (such as product development, sales, and marketing) to relay feedback and ensure the product or service evolves in line with customer needs.
– Retention and Renewal: Monitor customer health indicators, conduct regular check-ins, and implement strategies to minimize churn. Work towards securing contract renewals by demonstrating continuous value.
– Success Planning: Develop success plans for customers that outline their critical goals, key performance indicators (KPIs), and milestones. Regularly review these plans to ensure alignment and progress.
– Reporting and Analysis: Track account metrics and report on customer usage and value realization. Use this data to identify trends, forecast retention, and inform strategic decisions.
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Company:
Name: Kurt Denninghoff
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