Customer Success Manager – Please make sure to read the requirements

ArboStar is a comprehensive, cloud-based business management platform designed specifically for the tree-care and landscaping industry. Developed in collaboration with successful tree and landscaping companies, ArboStar offers a unique solution to the challenges faced by businesses in this sector. It provides an array of modules designed to streamline processes related to CRM, scheduling, dispatching, accounting, and GPS tracking, among others. The platform is intuitive, easy to use, and integrates all the necessary management tools to optimize service levels and facilitate business growth. ArboStar is suitable for businesses of any size, helping to reduce operational costs, increase profits, and enhance customer satisfaction. The company was founded in 2013 and is based in Canada. For more information, visit ArboStar’s website.

Requirements:

— Excellent communication skills in English (C1 level at least)
— Previous experience in IT industry;
— Previous experience doing demos for clients; on-boarding experience is a plus
— Passion about your role and contribution to the company vision;
— Positive attitude towards customers, company, and colleagues;
— Energy and self-drive — being eager to learn and keen to share;
— Exceptional communication skills and ability to carefully listen;
— Professionalism and tact — hold yourself to high standards;
— Good organizational, time-management, and prioritizing skills;
— A result-driven personality;
— Ability to effectively communicate technical information in non-technical terms;
— You should be a well-organized person, who it’s easy to rely on
—Familiarity with SAP Sales Cloud or other CRM platform would be an asset.
— Willingness to work within the Canadian time zone.

Responsibilities:

— Gathering all the information for the implementation from the clients who just signed up;
— Onboarding process for the new clients assigned to a manager;
conducting trainings for the assigned clients;
— Forwarding clients’ requests to the technical team;
— Making sure that all the requests are fulfilled in a timely manner;
— Following clients up in order to make sure that they are actively using the system and do not have any pending questions/issues/requests;
— Conducting refresher trainings for the assigned clients.

We offer:

— An opportunity to have a strong influence on the direction of the company;
— Steep learning curve and personal growth;
— Own your time with a high level of independence and no micromanagement;
— Collaborate with clients from all over the world, ranging from Silicon Valley hot start-ups to corporations with 80 million customers;
— Competitive salary

**When applying, please include the link to your resume. Candidates who fail to follow the instruction will not be entertained**