Job Title: Customer Success Partner (LeadOrigin)
WithPort is a premier business process outsourcing and staffing solutions, dedicated to empowering start-ups, entrepreneurs, and small to medium-sized businesses. We are driven by a passion for enhancing efficiency and reducing operational costs for our clients. Our mission is to provide businesses with dedicated outsourcing and staffing solutions, rooted in the belief that the right people can propel a business to new heights of success.
Come join our parent company, LeadOrigin, a digital marketing and creative agency focused on providing services around the globe. Our founders are award-winning leaders known for creating lasting solutions to complex problems. With LeadOrigin, they’re redefining what it means to digitally advertise a business or product. Utilizing a solidified experience in technology, marketing, and entrepreneurship, they are able to swiftly resolve key marketing deficiencies for clients and then work off that to execute a more focused strategy creating lasting value in the process.
We work hard as a team to create a tailored approach for businesses of all sizes across various industries in order to increase sales and maximize customer satisfaction
About the Position:
LeadOrigin is seeking an experienced leader to join our Customer Success team. The Customer Success Partner will develop a repository of client information and data for internal teams to use as they execute our clients’ vision. Leveraging client satisfaction and performance KPIs, this position will proactively identify areas of opportunity for clients to support sustainable growth.
Responsibilities:
? Serve as a liaison between clients and internal teams to ensure effective collaboration.
? Independently manage a book of business.
? Develop and implement strategies for customer retention in collaboration with the Sales and Marketing teams.
? Collaborate with clients to understand their needs, goals, and challenges, and develop solutions to meet those needs.
? Monitor and analyze customer feedback and metrics to identify areas for improvement and implement changes as necessary.
Requirements:
? Ability to work full-time in a remote setting within US timezone
? Proven customer success or client management experience
? Digital marketing knowledge or experience is a plus
? Strong business acumen to penetrate different industries
? Possesses high EQ for navigating a variety of organizational structures
? Leverages technology to capture customer insights and behavior
To apply, please send your resume to
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Company: Movers and Shakers Dance Academy
Name: Kim T.
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