Customer Success Representative

Genie Academy is an after-school program based in New Jersey USA. We are seeking a highly motivated and detail & customer-oriented individual to join our team as a Customer Success Representative. The successful candidate will be responsible for ensuring that all students are learning, classes are being taught correctly, identifying and fixing problems for students, onboarding parents, and resolving their issues.

The ideal candidate will have excellent communication skills, be detail-oriented, and have a passion for ensuring the success of our students.

Responsibilities:

– Onboard new customers and ensure they have a smooth transition into our classes.
– Onboarding, 30/120/365-day check-in calls.
– Educate customers on our features and benefits, providing guidance on how to maximize their value
– Monitor customer usage and engagement, identifying opportunities for upselling or cross-selling
– Ensure student data is accurate. Exams are uploaded, books are closed and up-to-date in our systems
– Ensure all students are getting their 90-120 day conferences.
– Review Class records to identify issues and fix them.
– Collaborate with internal teams to improve processes and deliver exceptional customer experiences

Qualifications:

– 2+ years of experience in customer success, account management, or a related role
– BPO experience is a plus.
– Excellent written and verbal communication skills
– Ability to manage multiple tasks and prioritize effectively
– Familiarity with customer success tools, such as CRM systems and customer feedback software
– Self-starter, Self-motivated, Independent. Will get the job done.
– Passion for delivering exceptional customer service and building relationships

If this sounds exciting then we encourage you to apply. Please include a resume and a recent DISC Assessment.

Why people love working for Genie Academy.

Impactful Work: Employees enjoy the work they do because they are helping children improve their math and English skills, which can have a significant impact on their future.

Supportive Environment: The company provides a supportive and collaborative work environment, where employees can receive training and guidance from experienced colleagues.

Growth Opportunities: There are opportunities for personal and professional growth within the company, such as career advancement and skill-building workshops.

Positive Culture: The company promotes a positive and inclusive culture, where employees feel valued, appreciated, and supported.

Fun and Engaging: The work is engaging and enjoyable, with interactive teaching methods and exciting activities that make the learning process more fun for both employees and students.

Overall, we are a great place to work for individuals who are passionate about education and helping children succeed.