Customer Success Representative

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About Us:

With over 100 years of combined industry experience, the Community Minerals team specializes in the purchase of mineral or royalty rights all over the US. We have earned a stellar reputation with hundreds of satisfied customers and an “A” rating with the Better Business Bureau. With our proven track record, we continue to serve mineral owners in several states with transparency, accountability, and a personalized experience to meet individual needs.

Job Summary:

We are seeking a highly motivated and skilled Customer Success Representative to join our dynamic team. As a Customer Success Representative, your mission is to engage with customers, diffuse negative feedback, and solicit positive public reviews. You will play a critical role in maintaining our company’s reputation and ensuring customer satisfaction.

Job Description:

Diffuse and Engage: Engage with customers to address and diffuse negative feedback, ensuring their concerns are addressed promptly and effectively.

Positive Communication: Communicate via phone, email, text, and chat to secure positive reviews on various platforms.

Collect and Analyze Feedback: Collect and analyze customer feedback to improve our services continuously.

Detail-Oriented: Capture critical information during each call, creating comprehensive notes to guide our exceptional teams.

Empower with Knowledge: Offer insightful feedback to empower leads.

Qualifications:

Professional Experience:

Minimum of 2 years of experience in customer service or a related field.

Experience in a call center or BPO environment is highly preferred.

Communication Skills:

Exceptional communication skills, adept at rebuttal, quick thinking, and displaying enduring patience with customers.

Demonstrated proficiency in communication, adept at navigating challenging situations and effectively articulating responses.

Display engaging conversational skills, empathy, and the ability to adapt approaches as needed.

Possess exceptional written and oral communication abilities with a neutral American English accent.

Analytical and Problem-Solving Aptitude:

Proven ability to design and implement effective dispute resolution processes.

Strong problem-solving skills and the ability to think independently with common sense.

Attention to Precision:

Strong attention to detail in monitoring customer interactions and feedback.

Capable multitasking abilities with a focus on precision.

Technical Proficiency:

Proficiency in CRM systems and familiarity with various customer service tools.

Efficient Management Skills:

Expertise in time management and effective communication scheduling.

Continuous Performance Enhancement:

Track record of enhancing customer satisfaction and service quality.

Commitment to Professionalism:

Demonstrate commitment to long-term collaboration and eagerness to embrace change, excelling in performance metrics.

Required Skills and Experience:

De-escalation and conflict resolution.

Clear English communication.

Technical experience and capabilities.

Multiple years of BPO / call center experience.

Required Education:

Bachelor’s degree or higher in Communication, Psychology, or related fields.

What’s in it for you:

Competitive Compensation: Earn $3 to $5 per hour, commensurate with your skills and experience.

Work Your Way: Embrace the convenience of remote work from your chosen workspace.

Health and Happiness: Comprehensive Health, Dental, and Life Insurance for you and your loved ones for Philippine based team members only.

Wellness Perks: We care about your work-life balance and offer health and wellness benefits.

Success Incentives: Enjoy company bonuses and performance-driven rewards.

Soar with Us: Opportunities for career growth and promotions await you.

Positive Vibes Only: Experience a supportive and uplifting work culture.

Annual Bonus: We value your dedication throughout the year, rewarding you with annual performance bonus shared at the end of the year.

Performance Raise: Your hard work doesn’t go unnoticed. Be ready to seize opportunities for salary increase based on your outstanding performance.

System Requirements:

To ensure optimal performance and functionality while using different web and application tools, please make sure that your system meets the following requirements:

Operating System:

Windows: Windows 8.1 (64-bit) or higher

macOS: macOS 10.13 (High Sierra) or higher

Processor:

Intel: Skylake-class 6th Gen i3, i5, or i7 processor or higher

AMD: Excavator-class (2015) processor or higher

Memory (RAM):

A minimum of 8 GB of RAM is required.