About Us:
We are a thriving American Land landscaping company. We take pride in transforming outdoor spaces into breathtaking landscapes. We specialize in a range of landscaping services, including design and installation, maintenance, and turf care. Our excellence has made us an industry leader, and we’re on the lookout for an exceptional individual to join our team as a Customer Success Representative. If you’re a dedicated professional with a proven track record in customer service, we invite you to bring your skills to our dynamic team.
Responsibilities:
*Initiate and manage interactions with leads across various channels, including calls, emails, and texts, ensuring persistent communication over days and weeks to maximize outreach and connection.
*Skillfully multitask and manage our lead pipeline, utilizing your 5-10 years of experience to expertly prioritize and follow through on all tasks.
*Take charge of our CRM system, ensuring it’s up-to-date and maintained in real-time, contributing to our streamlined operations.
*Display a positive and friendly demeanor while handling challenging situations with professionalism, and finding solutions that exceed customer expectations.
*Collaborate effectively with colleagues, fostering a strong team spirit and contributing to our collective success.
*Harness your problem-solving skills to address customer inquiries and concerns, leaving a lasting positive impact.
*Manage up to 4 email accounts with precision, demonstrating your ability to stay organized and responsive.
*Display an energetic and enthusiastic approach when interacting with customers, showcasing your passion for delivering exceptional service.
*Listen with empathy and patience, demonstrating your dedication to understanding and addressing customer needs.
Requirements:
*Proven track record with 5-10 years of experience in customer service, receptionist, or similar roles.
*Proficiency in initiating and managing lead communication through calls, emails, and texts, maintaining engagement over extended periods.
*Expert multitasking abilities and adeptness in prioritizing tasks, ensuring no ball is ever dropped.
*Strong familiarity with CRM systems, enabling real-time updates and efficient management.
*Excellent written and verbal communication skills.
*Problem-solving aptitude to handle diverse customer inquiries and challenges.
*Positive attitude and a friendly disposition, contributing to a welcoming customer experience.
*An enthusiastic and energetic approach to customer interactions, leaving a memorable impression.
*Ability to work collaboratively within a team, contributing effectively to shared goals.
*Capable of managing 4 email accounts concurrently, showcasing your organizational prowess.
*Experience with generating, following, and managing leads, translating prospects into valued customers.
Working Hours: 8:00 AM – 5:00 PM EST
How to Apply: If you’re ready to join a dynamic team dedicated to providing exceptional customer service, please apply by submitting your application at the link below. We eagerly anticipate reviewing your application!
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APPLY FOR THIS JOB:
Company: SMBC Marketing Solutions Representative Office
Name: Michael Lores Jr.
Email: