Customer Success VA (Moving Company)

About Offshore Launch

Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.

Why Join Offshore Launch?

– Impact the growth and success of small and medium-sized businesses.
– Work in a people-first, remote environment that values growth and ongoing development.
– Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.
– Contribute to a culture that values partnership, service, and excellence.

Your Role

As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.

You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:

– Membership in the Offshore Launch Slack workspace
– Bi-weekly All Team meetings
– Monthly reviews

Your job is to help the Client succeed.

Our job is to help you succeed.

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About the Company

We understand that the moving process is more than just a service—it’s a critical step in our clients’ lives. We are committed to building trust and providing peace of mind by prioritizing our clients’ goals and objectives.

Join our team as a Customer Success VA and play a key role in ensuring a smooth and stress-free experience for every client we serve.

Responsibilities:

– Monitor and respond promptly to inbound customer calls and emails, ensuring no communication is missed.
– Secure client confirmations and ensure all services are booked/scheduled accurately.
– Make outbound phone call follow-ups to currently-booked customers (pre-moving day).
– Make post-moving day outbound phone call follow-ups to solicit Google Reviews.
– CRM management, including sending out thank you cards.
– Assist with social media campaigns and other promotional activities during slower call periods.
– Keep accurate records of tips and commissions during slower call periods.

Requirements:

– Highly-experienced in customer success or client-facing roles, preferably in a fast-paced environment.
– Proficiency in CRM management and software.
– Excellent English verbal and written communication skills.
– Able to manage multiple tasks efficiently.
– Strong organizational skills and high attention to detail.
– Strong skills in managing social media platforms and executing marketing campaigns is a huge plus (but will be trained if not).

Compensation & Benefits (to be provided by Offshore Launch):

– $600-800 depending on experience
– 13th month pay
– Performance-based bonuses
– Comprehensive HMO policy, including dependents.
– Annual continuing education budget to support professional development

Note: The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.