Customer Support

Mouldd is a leading brand in the arts and crafts industry, renowned for its superior-quality epoxy resin products. Since our launch, we have garnered a strong following among thousands of artists who trust our resins to bring their artistic visions to life. As we continue to grow and innovate, we seek to expand our team with individuals who are as passionate about customer service as they are about the arts.

Position Overview
We are seeking a dedicated Customer Service Specialist to become the first official employee of Mouldd, working closely with the founders. In this role, you will be the primary point of contact for our customers, ensuring their inquiries and needs are addressed promptly and effectively. This position offers a fantastic opportunity to directly impact our customer relations and contribute to our ongoing success.

Key Responsibilities
Customer Interaction: Manage live chats on Shopify, promptly respond to customer emails, and actively engage with our community by liking comments and responding to messages on social media.

Standard Operating Procedures: Document and refine standard operating procedures (SOPs) for customer service to ensure a consistent and high-quality experience for all customers.

Operational Coordination: Liaise with our warehouse team to address any issues or changes to orders, ensuring a seamless flow of operations and maintaining high levels of customer satisfaction.

Feedback Management: Act as the critical link between our customers and the internal team, gathering and reporting real-time customer feedback, product requests, and sales data to facilitate informed decision-making and market adaptation.

What We Offer
Fixed working hours from 9-5:30 UK time, fostering a structured yet dynamic work environment.
A warm and inclusive company culture that values fun and creativity.
The chance to be an integral part of our growth journey, with opportunities for role evolution as the company expands.
An environment where safety and accuracy are paramount, ensuring that we continue to build trust and satisfaction among our customers.

Ideal Candidate
Possesses strong communication skills and excels in customer interaction.
Demonstrates a keen ability to manage and prioritize multiple tasks efficiently.
Is proactive and thoughtful, with a talent for problem-solving and innovation within customer service.
Adapts easily to change, embracing the challenges and opportunities in a growing company.
Highly values precision and detail in all communications and tasks.

Join Us
If you have a passion for the arts, a dedication to exceptional customer service, and are eager to play a significant role in a growing company, Mouldd is your perfect match. We look forward to adding a new member to our team who is enthusiastic about our products and committed to our community’s satisfaction.

Apply today and help us continue to support the creativity and success of artists around the world with every resin project!