About us:
Deepfinity is leading the wave in next-generation logistics and parcel management software.
We’ve rapidly grown from a bootstrapped start-up into a well-funded company and have to date logged over 2 Million parcels a year through our flagship product Parcel Tracker ().
Deepfinity’s goal is to become a leader in everything parcels, be it for businesses or consumers. Every parcel ordered should be tracked and logged through our systems!
Get to know us better:
– /post/startup-growth-hack
– /post/yc-interview
Role: Full Time
Location: Fully remote
Starting: ASAP
Salary: $7200/year
Role Progress: Join the operations team or head the support team.
Context:
Deepfinity is a small company of under 10 people. We’ve seen a recent explosion in sales, and the our small team needs help to support our growing user base!
You’ll join our support team in ensuring exceptional customer service, handle complex client queries, and drive continuous improvements in our support processes. You’ll be the linchpin ensuring our customers have a seamless experience and making Parcel Tracker their favourite vendor.
Your remote position offers flexibility, but demands a proactive and dedicated approach to manage your time, resources, and client expectations from afar.
Your Mission:
Your primary role will be to man our live support and help clients ensure they have real human to interact with and help them solve their problems instantly!
– Work an 8 hour shift manning our support live chat
– Coordinate with the operations team and engineering team to help solve client challenges
If you show initiative, you’ll also get to help us build processes and improve our workflow.
A Little About You:
1. Empathy: The ability to understand and share the feelings of another, which helps in addressing customer concerns in a compassionate and understanding manner.
2. Effective Communication: Clear and concise communication ensures that customers understand solutions and feel heard.
3. Problem-solving Skills: Being able to quickly diagnose an issue and find its solution is crucial in customer support roles.
4. Patience: Customers can be frustrated, confused, or upset, and a support person needs patience to handle each situation calmly.
5. Technical Proficiency: Depending on the product or service, a baseline understanding of the technical aspects can be critical in addressing and resolving customer concerns.
Benefits
– Work anywhere in the world; all we ask is you cover the correct timezone, have good internet and have fun!
– Continuous training and development to accelerate your career progression
– 20 days’ holiday allowance plus all the usual public holidays
– Opportunity to develop and take leadership roles as the company expands.
How to apply:
1. Fill out this form to apply for the job: /KjUNBWKJdfpwMtYYA
2. After you fill out the initial form above, you’ll be invited to a second stage of interviews
3. You’ll receive an offer within 2 weeks of the initial application process.
APPLY FOR THIS JOB:
Company: Wefulfil
Name: Arthur Zargaryan
Email: