Customer Support

EMOTIV is on a mission to vastly improve our understanding of the human brain and to develop a platform for
researchers, developers, and consumers around the world to be part of a global innovation task force. EMOTIV
leads the field of mobile EEG technology and our technology has been validated and included in over 4,000
publications. We believe in the power of the human brain and our ability to tap into its potential to open up new
possibilities for improving performance, health and ultimately, prevent disease. We are combining machine
learning and huge brain data sets to accelerate brain research globally and to make a long term, positive impact on
the world.
EMOTIV is a recognized pioneer and market leader in this field. Our products have won numerous international
awards including the Red Dot Award, AutoVision Innovations Award, Australian International Design Awards,
Australian Engineering Excellence Awards and Edison Awards. Our community of developers and researchers span
over 100 countries.
What We Need
EMOTIV is seeking a full time Customer Support to help provide an excellent end to end customer engagement and
ensure that the needs of existing customers are being satisfied and expectations are exceeded where possible. A
customer oriented focus is necessary in order to preserve long term customer satisfaction. This position requires
someone who is highly organized, has excellent communication skills and displays good-judgment and has
experience in a direct selling environment in proactive customer development.
What You’ll Do
? Providing help and advice to customers using company’s products and services
? Communicating courteously with customers by telephone, email, support tickets, live chat and face to face
(from time to time)
? Investigating and solving customers’ problems, which may be complex or long-standing problems that
have been passed on by customer service assistants
? Handling customer complaints or any major incidents
? Analyzing statistics or other data to determine the level of customer service our company is providing
? Improving customer service procedures, policies and standards for your organization or department
? Keeping ahead of developments in customer service by reading relevant journals, going to meetings and
attending courses
? Quickly addressing problems even with the most demanding customers
Education and Experience You’ll Bring
? Excellent command of the English language
? Strong organizational and communication skills, team orientated philosophy, and problem solving skills
? Listening skills, to understand exactly what customers require
? Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
? Creative thinking, to be able to come up with new ideas to improve customer service standards
? Good personal presentation, especially when working with customers face to face
? Ability to prioritize and handle multiple assignments at any given time while maintaining commitment to
deadlines
? Sound judgment and flexibility in balancing competing priorities
? Ability to take on increased responsibilities as the position advances
? Other duties as assigned by management
? A commitment to improve your own customer service skills on an ongoing basis
EMOTIV is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age,
marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity
and encourage any qualified individual to apply. We are an EEOC Employer.