Customer Support Administrator – Remote WFH

About Us & Role Overview
We provide training services to a wide range of customers including government, utility providers, private employers, job providers, and event organisers just to name a few.
No two days are the same and with nearly two decades in business behind us, our reputation speaks for itself. Due to doing such a great job providing our traffic management services, our business has grown and as a result, now our team also needs to. This role will be a key part of shaping how we plan to take things up another notch delivering quality training services and support to our customers and trainers alike!

As Customer Support Administrator, you’re entrusted with ensuring our customers are provided with a professional, prompt and positive customer experience from start to finish – we want to be known as easy to deal with. You will be our director of first impressions and relied upon to deliver an exceptional service experience to our customers from start to finish. As Training Administrator your positive attitude, desire to help, attention to detail and actions will directly influence their decision to use our services.

Your key responsibilities will include;
– Proactively follow up enquiries, quotes, and enrolments – telephone, email, live chat
– Prepare formal quotes and proposals for potential new customers and nurture leads
– Accurately and consistently process data, student outcomes, invoicing, store course documents, and issue certification in a timely manner – don’t just enter data, understand what you are entering, cross-check, and ensure it is spot on
– Securely handle and store student and business records in a confidential manner – ensuring we can put our hands on any required document, at anytime
– Coordinating upcoming course and customer bookings (eg trainer allocations, venues, accommodation, catering etc)
– Work within a Customer Support team to achieve customer service benchmarks
– General office and administration duties

We are solution-focused and looking for our next team member to possess the resilience and tenacity to learn new systems and processes while also thinking about how we can be more effective and efficient.

Our team genuinely loves what we do and we are looking for someone to join our journey with that same passion.

Candidate Profile
To be successful in this role you will need to demonstrate the following;
– 5 years of experience working in administration and customer service-related roles
– Excellent written & verbal English and confidence in speaking with a range of customers
– Proven sales experience and ability to nurture customer leads that convert into ongoing relationships
– Experience with CRM and project/task management systems (we use Tekmatix and Asana)
– Proven high-level communication skills including speaking fluent English, writing engaging professional emails, and responding to customers promptly
– Top-notch attention to detail accuracy – this is super important to us and something that we will test to make sure you bring extra value to our team!
– Proficiency across Microsoft applications (Outlook, Teams, Word, Excel, and PowerPoint)
– A team player who can work independently and also as part of a small team (we have other team members working offsite and at other locations so expect to use video conferencing on a daily basis)
– Is reliable, punctual, and reliable. Yes, we repeated ‘reliable’ because if we can’t count on you, then that will count you out

What We Are Offering
– A positive workplace culture, working with a motivated and dedicated team around you
– Family-focused and flexibility
– A competitive remuneration
– Work from anywhere
– Day shift with great working start/finish hours (we have the same time zone as the Philippines!)
– A commitment to ongoing training and development (we have over 1000+ training videos accessible for learning!)
– A rewarding role that will contribute to our growth strategy and set our people up for success
– Opportunity to grow with our business (our current team is an example of that, with multiple team members moving into either new roles or responsibilities since joining us)

To apply with us please complete our online Employment Application Form here >> Click to view/49K7sqH