Hey! Are you interested in working remotely with a fun and talented team? Then maybe you can come work with us!
Who are we? We’re SaveLix, dedicated to providing essential emergency preparedness products to individuals and communities, contributing to safety and resilience in crucial moments. We’re on the lookout for someone who, above all, can provide a stellar customer service experience. This involves being kind, patient, and knowledgeable. Sound like you? Good! Keep reading…
Your day-to-day tasks would involve helping our customers with their orders, questions about our products, and order fulfillment. You may also provide feedback to our development team, cross-sell products, and give an overall positive impression of SaveLix (it’s not hard – we’re great!).
Responsibilities:
Assist customers with inquiries, orders, and product-related questions via email, chat, and phone.
Provide timely and accurate resolutions to customer issues, striving for first-contact resolution whenever possible.
Must be skilled in using computer programs and must be very comfortable with using any and all types of technology (Microsoft Office Suite, Excel, Word, etc)
Keep records of customer interactions, process customer accounts and file documents
Continuously seek opportunities to enhance the customer experience and improve support processes.
People-oriented organized and be able to work independently as well as with the team.
Requirements:
Motivated with a positive, can-do attitude
Eager to learn and take ownership of duties
Excellent communicator (both written and verbal) who works well with others
Efficient and well organized
Able to work remotely (from home), with team communications via Slack and Zoom
A fast typer and proficient with technology
Experience using Shopify, Klaviyo, Clickup, and Slack is preferred
An understanding of e-commerce is a plus!
Benefits:
Salary: Above industry standard, varies based on experience.
Holidays: 17 paid holidays offered. Additional Flex PTO is available for religious holidays not covered.
Quarterly Performance Bonus: Quarterly bonuses based on performance.
Monthly Performance Bonus: Monthly bonuses based on performance.
Gym & Training Fees: Covered to support your physical & mental health.
Education: Access to top courses and resources.
Growth Opportunities: Unlimited potential in a dynamic and collaborative work environment.
Special Occasions: 3 Special Birthday gifts for your loved ones each year.
Contract Type: Independent Contractor Agreement.
We believe in investing in good people! SaveLix! is a growing company and there are endless opportunities to learn and advance your skill set.
Application Details:
To apply, please submit the following information:
Name:
Email:
Phone:
Address:
Resume / Job Experience: Required (Please Attach)
Questions: (All required)
What makes you a good fit for this role?
What are your strongest interpersonal skills? (Please share a short anecdote that highlights some or all of these.)
Quickly describe what excellent customer service means to you. Share a time you either gave or experienced great customer service.
Tell us about your experience with computers and software.
Are you able to consistently work on Saturdays and Sundays?
APPLY FOR THIS JOB:
Company: Homes by Veyla
Name: Yusuf Miran
Email: