Customer Support Agent

We run a market research panel available in more than 40 countries, we are currently adding 30-40k new members monthly. Users sign up to take paid surveys.

Currently hiring for 1 shift:
Manila time: Tuesday, Wednesday, Friday, Saturday, Sunday 5pm – 1am

Our live chat support team has the following tasks
– Reply to users in our Live-Chat support

Requirements
– You need to have good English
– You need to have a stable internet connection
– You need to be available and focused at all times during your shift. Our customers expect prompt replies as it’s a live chat, not a ticket system

To apply, please answer the following questions:

1. Test scenario: A user reaches out to you saying he completed a survey but didn’t get his reward. We’re unsure whether the user is lying or our system is wrong. When deciding whether or not to reward the user the payment out of goodwill, what factors would you consider for that decision?

2. Are you available for the shift mentioned above? Would you alternatively be available for other shifts?

3. Are you flexible to jump in for a colleague who can not take his shift?

4. You must be on time for your shift at all times and be in front of your computer during the 8 hours of your shift. This is critical to support our live chat support. Does that work for you?

5. The load of live chats is high. The job requires multi-tasking and stress tolerance. Can you handle that?

6. What tools/software did you use before?

7. Do you have your own device? Which one?

8. Do you have a stable internet connection? Do you have a backup internet connection?

9 Do you WRITE and SPEAK English FLUENTLY?

10. Name two Market Research Panels (URLs) where users can sign up to take paid surveys

11. What are your salary expectations (monthly)?

Please answer in your own words. We don’t consider applications that were clearly written by ChatGPT.