Customer Support Agent

Join our fast growing company as a Customer Support Agent with English C1 language skills.

It is a remote full-time position.

Schedule: Wednesday to Friday, 06:00 PM – 02:30 AM CET and fixed Mon-Tue 3:00 PM – 12:00 AM (other days – if necessary)

At PEXLY you have great opportunity to get:
– Experience in the international company working with people around the globe;
– Compensation – 450$ for the first three months, and 550$ after three months
– Training will be provided by the company and the client.
– Dynamic work in a young team of like-minded people in a mysterious business sphere
– Management’s attention, support and motivation.

Your responsibilities:

– Answer calls and respond to customer’s questions
– Responding to all customer service emails (which are “tickets” in zoho)
– Creating gift cards when needed, and coordinating with staff to send the card out to customer
– Conduct in-depth Internet investigations
– Administer identity resolution processes to ensure the accuracy of the content
– Analysis of online content for any red-flag behaviors
– Compile quick and concise client reports
– Self-monitoring of required performance metrics
– Regular communication with product managers and team members to ensure high-quality products and client satisfaction

You are our perfect candidate if you have:

– Previous experience in customer support
– Needs to have English C1 writing and speaking;
– Understanding of the American culture and slang
– Experience and familiarity with a multitude of social networking sites
– Good computer skills;
– Exemplary time management skills
– Excellent writing and communication skills
– Strong analytical mindset
– Advanced attention to detail
– Ability to focus on one topic at length while sitting and using a computer for extended periods
– Capability to work both independently and as a productive team member
– Self-employment. We will sign a contract with you as with independent employee;
– Applicants are required to provide their own computer setup and high-speed internet access if working from home. In addition, we suggest the following equipment to be successful:
– Dual monitor setup (with one vertical monitor, if possible)
– 4GB+ RAM
– Webcam

PEXLY is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.

We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.

We will be glad to welcome you to our team. Grow your career with PEXLY!