Customer Support Agent

Customer Service Agent – Email Support (Dropshipping Store)

Company Overview:
Traffic Express is a dynamic marketing agency that also runs dropshipping stores. Our team is dedicated to providing innovative and effective solutions for our clients in the e-commerce industry. We operate a successful dropshipping store that offers a wide range of products to our customers.

Position Overview:
We are seeking a highly motivated and detail-oriented Customer Service Agent to join our team and handle all open email tickets for our dropshipping store. As a Customer Service Agent, you will play a crucial role in ensuring exceptional customer satisfaction by addressing inquiries, resolving issues, and providing timely and accurate information.

Responsibilities:

Email Ticket Management:

Monitor and manage the customer service email inbox.
Respond to customer inquiries, concerns, and feedback promptly and professionally.
Handle all aspects of email communication, including order inquiries, product information, shipping details, and returns.

Issue Resolution:

Investigate and resolve customer issues and complaints effectively.
Collaborate with other departments to resolve complex problems and provide solutions.
Ensure that customer concerns are addressed in a timely manner to maintain high levels of customer satisfaction.

Product Knowledge:

Develop and maintain a deep understanding of the dropshipping store’s product catalog.
Provide accurate and detailed information about products to customers.
Stay informed about new product releases and updates.

Customer Communication:

Communicate with customers in a friendly, professional, and empathetic manner.
Keep customers informed about the status of their inquiries and orders.
Provide proactive communication regarding any delays or issues.

Documentation and Reporting:

Document customer interactions and details of each case accurately.
Generate reports on common customer inquiries, feedback, and issues to improve overall customer experience.

Qualifications:

Previous experience in customer service or a related field.
Excellent written and verbal communication skills.
Strong problem-solving abilities and attention to detail.
Familiarity with e-commerce and dropshipping concepts.
Ability to work independently and collaboratively in a team environment.
Proficiency in using customer service software and email platforms.

Benefits:

Competitive salary.
Opportunities for career growth and development.
Dynamic and collaborative work environment.
Employee discounts on products or our services

If you are passionate about providing exceptional customer service in a fast-paced e-commerce environment, we invite you to apply for this exciting opportunity. Join us in shaping the future of our dropshipping store and delivering outstanding service to our valued customers.

Kind regards,
Lars van der Pol