Customer Support Agent

Are YOU a person with a high level of DRIVE, CARE and INITIATIVE? Are you PASSIONATE about helping people and problem solving? Do YOU want to be part of an ENERGETIC and FAST-GROWING TEAM? If you answered an enthusiastic “YES” to all questions above, KEEP READING.

We are a newly born ecommerce brand that sells products to stop snoring and sleep better. We launched the brand in Europe at the beginning of 2024 and we have scaled to 7 figures in just a couple of months.

We’re looking for a passionate and caring Customer Support Agent to join our team. Your primary responsibility will be to provide exceptional customer service across all platforms, addressing inquiries and resolving issues promptly and efficiently. You’ll ensure our customers have a seamless and positive experience, fostering loyalty and satisfaction.

Our goal is to become a recognized 9-figure brand within the next couple of years and innovate our industry by introducing custom and unique products that will help our customers’ lives. If you’re sick of flat lining in your career and ready for fast growth, apply to join our team now.

You MUST have the following skills / experience:

*Genuine Passion for helping people and customer support
*Previously worked as a customer support agent
*Quick learner
*Self-organization skills
*Quick executor
*Effective communicator, available and responsive
*Emphatic and passion driven
*Shopify Proficiency
*Gorgias Proficiency

Position Requirements (our non-negotiables)

Integrity: We believe in doing the right thing, even when no one is watching. Upholding ethical standards and being honest in all our dealings is non-negotiable. Our team members are expected to act with sincerity and maintain consistency between their words and actions, ensuring that trust is never compromised.

Respect: We value every individual, and we expect everyone treating everyone with kindness, being understanding, and empathic so as to create an inclusive and collaborative environment..

Growth Mindset: We strive for continuous improvement, embracing new experiences and viewing failures as learning opportunities.

Hard Work: Commitment to excellence and productivity drives us to provide value to our customers and achieve team success.

Competitive Greatness: We aim for peak performance at all times, embracing challenges and exceeding expectations.

Compensation:

Compensation will be hourly ranging between $4 to $12/hr according to CSAT and tickets responded per hour.
There are bonuses for outstanding performance.

There is the possibility of a full time position if you are really good and putting in the work
Up to 40 hours per week, Monday to Saturday.

How to apply:
Fill this google form: Click to view/qoE3A5yBt5zFLPtx6