Job Title: Customer Support Agent (Full-Time)
Location: Remote
About Us:
Blue Ocean Enterprise FZCO is a pioneering D2C company focused on creating, developing, and scaling online brands. We operate several online brands, leveraging performance marketing to reach our target audience. Our team is young, dynamic, and embodies a start-up spirit. With a strong management team of industry experts and a robust consumer business pipeline, we are well-positioned for fast growth and are expanding our team to support this momentum.
Position Summary:
Are you a compassionate and detail-oriented professional with a passion for customer support? Blue Ocean Enterprise is seeking a dedicated Customer Support Agent to join our team. In this role, you will respond to customer inquiries politely and understandingly, adhere to store policies, and manage order information through Shopify.
The ideal candidate will have at least two years of experience with ZenDesk and Shopify dropshipping support, excellent English fluency, and proficiency with Excel/GSheet, Slack, and DeepL. Fluency in English and the ability to adapt to changing processes are essential for success in this position. Your expertise in ZenDesk and Shopify dropshipping support, along with your proficiency in Excel/GSheet, Slack, and DeepL, will ensure our customers receive outstanding service.
Responsibilities:
* Customer Interaction & Policy Adherence: Provide prompt, courteous, and professional responses to customer inquiries based on our store policy.
* Order & Ticket Management: Manage and check order information on Shopify, and prioritize support tickets efficiently to ensure timely responses.
* Problem Resolution & Documentation: Troubleshoot and resolve product issues or order discrepancies, maintaining accurate records of customer interactions and resolutions.
* Proactive & Cross-functional Support: Identify potential issues proactively and collaborate with other departments to provide comprehensive customer service.
* Feedback Collection & Knowledge Base Management: Gather and report customer feedback, and update and manage the customer support knowledge base and FAQs.
* Platform Proficiency: Utilize and enhance skills with ZenDesk to optimize customer support processes.
Requirements:
* At least 2 years of experience with ZenDesk and Shopify dropshipping support.
* Proven experience in customer care and Shopify.
* Fluent in English.
* Proficiency in Excel/GSheet and Slack.
* High-speed internet connection.
* Availability to work on weekends with a weekday off and flexibility to adapt to changing processes and customer needs.
* Advanced skills with DeepL (customers are mostly from Germany).
* Strong multitasking, time management, and problem-solving skills.
Bonus Skills:
* Previous experience in ecommerce and digital marketing
* Experience in other customer support platforms
* Expert in Excel
Benefits:
* Dynamic and Diverse Team: Join an international team with a collaborative and innovative culture.
* Flexible Remote Work: Enjoy the flexibility of working from anywhere with a schedule that suits you.
* Flat Organisational Structure: Experience a work environment that promotes creativity and autonomy.
* Professional Growth: Opportunities for career advancement and continuous professional development.
* Employee Discount: Up to 40% discount on our exclusive product line.
If this job description resonates with you, click on the button and fill in the form truthfully. The form will take less than 7 minutes, and we will contact you soon.
Apply here:
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