You know how no one picks up the phone these days?
Or when you call someone and the voicemail says, “Don’t leave me a voicemail. Just text me.”
See, that’s the problem businesses face everyday when trying to reach their leads, customers, and clients.
They’re stuck doing things the old way (calling, voice-mailing, emailing) and getting old school results.
The new way to instantly engage with your leads and customers is with business text messaging.
At …
We believe that having conversations is good for business. The easiest, fastest, and most effective way to create conversations is with SMS text messaging.
Salesmsg is a two-way text messaging platform that helps businesses send and receive SMS text and MMS picture messages online or on the go.
Ranked in the Inc 5000 as the 27th Fastest Growing Company in the Southeast, GrowFL’s list of Florida’s Fastest Growing Companies by GrowFL, Salesmsg is poised to disrupt the messaging industry around the world.
We’ve all heard the saying, “it takes a village to raise a child”, but when it comes to your business, “it takes a team to grow and scale” and that’s why we need your help.
// THE POSITION // ———————
We have big goals for our platform to become…
The leading all-in-one global messaging platform for sales, marketing, and support.
However, to get “there”, we need your help. As the Customer Support Agent (Compliance Department), you’ll be engaging, connecting, and helping our customers through online chat, video chats (Zoom), phone, and other communication channels solve their issues. Whether it’s showing customers how the software works, creating Loom video demonstrations on how to integrate, or diving into the nitty gritty billing issue, you’ll have the autonomy to support our customers from anywhere.
// THE ROLE // ———————
On the support side, you’ll be doing things like…
– Helping customers and potential customers on LIVE Chat (we use Intercom)
– Figuring out the “problem” the customer is having with our software. (“My text didn’t get sent, what happened?”)
– Relaying bugs to our development team to get taken care of (we use Jira)
– Creating user stories around customers wants, needs, issues (Canny)
– Responding to email tickets
– Create systems for tracking bugs, feature requests, and better ways to improve our support process and channel
– Create, edit, and continuously update our knoweldge-base so our customers don’t have to bother you on how to do the simple things.
– Create videos and animated gif’s that show people how to DO things (people love walk-throughs)
// SKILLS // ———————
Here’s a taste of some of the things we require for you to be successful in this role…
– EXCELLENT Writing Skills.
– 3+ years experience in as Customer Support agent
– Previous experience working for a SaaS software company
– Experience using similar tools like Intercom, HubSpot, etc.
– Comfortable holding Product centric conversations with customers
– Ability to work independently while managing multiple projects simultaneously
// OUR CORE VALUES // ———————
We Figure It Out.
We’re a startup. Stuff will break and things will not work as you want them to. You will hit barriers and blocks keeping you from getting done what you said you’d do. You are the type of person that “come hell or high water” will figure it out. This is fun for you.
Seek Continuous Improvement.
We pursue GREATNESS. There’s a wealth of knowledge in books, articles, videos, courses, training events, and everywhere you look. Just Google it. If you can’t “figure it out” yourself, trust me, someone else already has for you. We’re resourceful and go deep to learn the best strategies.
Keep it Real & Conversational.
Seeing things for “how they truly are” gives us power. In fact, we have be real in order to survive and thrive. We have to speak truthfully and honestly because if we don’t things go unsaid, animosity stirs, and resentment takes over. It’s debilitating for high performance teams to win. Speak truthfully and keep it real. Call it like it is. Provide solutions, not problems.
People First Mindset.
As we seek to constantly improve we realize that the best answers to many of the opportunities to grow, products to create, and partnerships to solidify come from our customers. Helping the customer achieve success is our ultimate goal and through that we find new ways to make our product and team better.
Be Flexible.
The road is never straight and there will be twists and turns and bumps and stops. We all need to row in the same direction to work together and get things done. Don’t make it harder than it has to be. If it takes a few minutes, hook a brother up. Don’t battle. We win together, not , with that out of the way, let’s get into what this role will look like for you…
// HOW WE WORK // ———————
This is how we do it…
We’re a Remote First company with a global team of developers, designers, success, sales, and marketing members from around the world.
Our team is spread across the USA, Europe, and Asia (Florida, Colorado, Wisconsin, Texas, Utah, California, Bosnia Herzegovina, and Belarus)
We love planning & executing. So each year we get together for a retreat to work backwards to create our Annual Aim, Quarterly Rocks, Monthly Outcomes, Weekly Goals, and Daily Tasks. (It’s not perfect, but it’s good enough for now. You can help improve this too.)
Work hard and play hard. Life and work doesn’t have to be so hard. The environment we created is fun, relaxed, yet backed up by results.
Still here?
Good.
So there you have it.
Are you a match? Do you want a REAL challenge?
Then, I think you know what to do next.
Chris, CEO
P.S. We don’t have all of the answers.
We’re doing the best we can day after day with pure passion to create something meaningful in the world.
APPLY FOR THIS JOB:
Company: Salesmsg
Name: Chris Brisson
Email: