Customer Support Agent (Social Media Expert)

Smarcomms is hiring a Remote Customer Support Agent who is an expert in all things social media.

We are looking for a confident and assertive customer support rep who can think on their feet.

If you can problem solve and make your own decisions then this is the job for you.

If you are more introverted, and prefer to follow a set process, always need to ask a manager. This is not for you.

We are looking for a remote customer support manager to take charge of customer support (emails, live chat & tickets), onboarding processes, and documentation.

The role will be full-time for $500 per month, 10am – 7pm UK Time or 6pm – 3am GMT+8. Or, if you can work a US shift that would give your application extra bonus points.

Smarcomms is a social media management company providing small business owners with ‘done for you’ social media content and real organic growth for one low monthly fee. We’re a small and highly effective remote team of mainly independent contractors – you’ll work independently from wherever you want.

Benefits of this role:
Here’s why this is an awesome job.

– This is a role where you will have a direct impact on our customers’ experience and how much they get out of our service. Our customers require in-depth replies that go the extra mile to solve their issues, not rushed answers with no thought.
– You’ll work remotely. Work from anywhere and enjoy the freedom of working where you want.
– You’ll work Monday-Friday.
– You’ll get paid $500 per month.

The ideal candidate:
We’re open to hiring people with different backgrounds, experiences, and skills. If you enjoy customer service, have a strong understanding of social media and are fairly tech savvy then you are likely to be a good fit.

There are some attributes that are guaranteed to make you awesome at this:

– Empathy: sometimes clients get frustrated and it’s our job to understand and find a solution.
– You’re a self-starter, you like to set your own direction and run with it. You don’t need constant check-ins to get things done.
– You’re good at expressing ideas in clear and concise writing. The tone of our company is very personal, and being able to write simply is a must.
– You are tech-savvy. You’re able to quickly learn new software and figure out problems as they arise.
– You’re reliable. This is a remote position and nobody is going to look over your shoulder. Show up when you say you will do what you say you’ll do.
– You’re able to think for yourself and not always need to ask a manager.
– Finally, you’re proactive about moving the company forward. When you notice areas for improvement you take the initiative to create change.

Salary and compensation
$500/month

Apply here:
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