Customer Support and Dispute Resolution Specialist

We are seeking a dedicated and customer-focused individual to join our team as a Customer Support and Dispute Resolution Specialist for our thriving ecommerce website. In this role, you will be responsible for providing exceptional customer service and handling customer disputes and inquiries in a timely and professional manner.

Responsibilities:

– Respond to customer inquiries and provide support via email ensuring prompt and accurate resolution of customer issues.
– Handle customer disputes and complaints, investigating the underlying causes and working towards fair and satisfactory resolutions.
– Maintain a deep understanding of our products, policies, and procedures to effectively assist customers and provide accurate information.
– Collaborate with internal teams, including Shipping, Operations, and Product, to resolve customer issues and improve overall customer satisfaction.
– Monitor customer feedback and identify trends or recurring issues to proactively address and enhance the customer experience.
– Document customer interactions, inquiries, and resolutions accurately and comprehensively in our customer support system.
– Continuously strive to improve customer support processes and contribute to the development of best practices.

Qualifications:

– Proven experience in customer support or a related role, preferably in an ecommerce environment.
– Strong communication skills, both written and verbal, with the ability to effectively interact with customers and colleagues.
– Excellent problem-solving and conflict resolution abilities, with a focus on finding fair and satisfactory outcomes for customers.
– Ability to multitask and prioritize effectively in a fast-paced environment while maintaining attention to detail.
– Familiarity with Shopify and Zendesk systems is a plus.
– Empathetic and patient demeanor, with a genuine passion for providing exceptional customer service.
– Ability to work independently and as part of a team, demonstrating strong collaboration skills.

If you are passionate about delivering outstanding customer support, possess excellent problem-solving skills, and have a knack for resolving customer disputes, we would love to hear from you. Join our team and contribute to creating a positive and seamless shopping experience for our valued customers.

Please submit your resume and a cover letter outlining your relevant experience and why you are interested in this position.

We look forward to reviewing your application and potentially welcoming you to our team.