Customer Support and Marketing Associate (Shopify)

Do you appreciate developing and implementing successful marketing campaigns? Are you an enthusiastic and creative marketer? Have you mastered the principles, techniques, and instruments of marketing? Are you an analytical and communication pro? If so, you’re in for a wonderful chance!

Job Description: We are currently looking for a versatile and proactive individual as a Customer Success and Marketing Associate. In this role, you will be responsible for  providing exceptional customer support, managing order fulfillment, and maintaining accurate  customer data. You will also play a vital role in creating and executing effective email and SMS  marketing campaigns, conducting market research, managing partnerships, and producing  engaging content. If you are a motivated self-starter with strong communication skills, attention  to detail, and a genuine interest in sales, marketing, and process improvement, we welcome  you to join our dynamic and fast-paced environment, where your contributions will significantly  impact our success. 
Job Responsibilities:
? Answer customer inquiries promptly and efficiently, providing excellent customer  support and ensuring customer satisfaction. 
? Efficiently manage order fulfillment, including processing orders, tracking  shipments, and resolving any issues that may arise. 
? Manage and maintain the customer database, ensuring accuracy and data  integrity. 
? Create and implement engaging email and SMS campaigns using platforms like  Klaviyo or similar tools. 
? Develop and execute effective email and SMS marketing strategies, including  automation workflows, list segmentation, and A/B testing. 
? Stay updated on marketing trends and identify opportunities for innovation and  growth. 
? Assist in content creation, including writing a persuasive and engaging copy,  editing content, and creating visuals using graphic design and video editing tools.
? Research, write, and edit compelling and engaging blog posts and articles on  relevant topics. 

Qualifications:
? Good time management skills, including prioritization, scheduling, and adaptability.
? Strong copywriting skills with the ability to craft engaging social media posts, email  content, blogs, and articles. 
? Experience with order fulfillment processes and customer database management.
? Familiarity with Shopify and subscription products is a plus. 
? Proficiency in Shopify for managing e-commerce operations, product listings, and order  processing is a plus. 
? Proficiency in Klaviyo or similar email marketing platforms for creating and implementing  email campaigns, automation, and performance tracking is a plus. 
? Experience in identifying and establishing partnerships is preferred, including negotiation  skills and executing collaborative marketing initiatives. 
? Adaptable and fast learner, able to quickly grasp new concepts, tools, and processes to  meet evolving business needs. 
? Ability to handle constructive criticism and feedback with a positive attitude, using it as  an opportunity for growth and improvement.

Work Schedule: Monday – Friday from 9:00AM – 5:00PM EST

Rate: 500USD – 650USD per month for a start

Thank you and stay safe!