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Seeking talented professionals across various disciplines to join our team. Become A OG
Job Roles Hiring For:
Frontline Customer Service Agent: Acts as the first point of contact for customers, addressing inquiries and resolving issues to ensure a positive customer experience.
Technical Support Specialist: Provides specialized assistance to customers experiencing technical problems with products or services, often requiring deep knowledge of the product line.
Live Chat Support Agent: Offers real-time support and problem resolution to customers via live chat platforms, ensuring quick and efficient service.
Customer Success Manager: Works closely with customers to ensure they are satisfied with the services or products, helping to maximize the value they receive and fostering long-term relationships.
Call Center Representative: Handles incoming calls from customers, providing answers to questions, resolving issues, and sometimes making outbound calls for follow-up or sales purposes.
Help Desk Technician: Offers technical support to users, solving problems related to computer systems, software, and hardware, often through a ticketing system.
Email Support Specialist: Manages customer inquiries, complaints, and feedback received via email, ensuring timely and appropriate responses.
Product Support Advisor: Provides expert advice and support on specific products, helping customers understand features, troubleshoot issues, and make the most of their purchase.
Customer Service Team Lead: Oversees a team of customer service representatives, ensuring they provide the highest level of service, and often handling more complex customer issues.
Client Relations Coordinator: Focuses on building and maintaining relationships with clients, ensuring their needs are met and identifying opportunities for upselling or cross-selling services.
Customer Experience Analyst: Analyzes customer feedback and service metrics to identify trends and recommend improvements to enhance the customer experience.
Bilingual Customer Support Agent: Offers customer support in multiple languages, catering to a diverse customer base and ensuring clear communication across language barriers.
Customer Service Training Specialist: Designs and delivers training programs for customer service staff to improve their skills, product knowledge, and service delivery.
Social Media Customer Care Agent: Engages with customers on social media platforms, addressing inquiries, resolving issues, and maintaining the company’s brand image in online communities.
Customer Retention Specialist: Focuses on retaining customers through proactive communication, resolving issues that may lead to cancellations, and offering incentives to stay.
Responsibilities:
Provide exceptional customer service via phone, email, or live chat.
Resolve customer inquiries and complaints efficiently and accurately.
Maintain a detailed record of customer interactions, transactions, and feedback.
Collaborate with team members to ensure a consistent and high-quality customer experience.
Skills and Qualifications but not limited too:
High school diploma or equivalent; college degree preferred.
Previous experience in customer service or a related field.
Excellent verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
APPLY FOR THIS JOB:
Company: Ascend Group
Name: Val Kelly
Email: