Customer Support Assistant

From Day One’s Customer Support Assistant will be responsible for handling an array of daily customer interactions, most often by reading and responding to emails from our clients and attendees about our conference and media company. Exceptional English (written and verbal), as well as exceptional interpersonal skills, are a must.

Top duties will include resolving customer complaints, responding to email requests, and maintaining customer service records, with an eye to developing and nurturing positive customer relationships. This person will also be organizing, tracking and reporting customer correspondence to teammates and supervisors.

The position requires a high degree of self-motivation, exceptional written and verbal communication skills in English, and a willingness to master the other software platforms we use. You should be able to shift efficiently between disparate tasks and to work under pressure. Additionally, you should have excellent interpersonal and remote-work skills.

REQUIREMENTS

• Must be available for a video interview, consisting of verbal questions and a skills test
• Must own a working laptop of a recent model and have full access to wifi of sufficient speed
• Bachelor’s degree
• Minimum 3 years’ experience in a similar role
• Excellent attention to detail and organizational skills
• Effective communication and interpersonal skills
• Flawless English (written and verbal)
• Ability to prioritize tasks and meet deadlines in a fast-paced remote environment

SCHEDULE AND COMPENSATION

• The position is virtual. We are headquartered in Brooklyn, New York, and our main team works 9am-5pm Eastern Standard Time. You will not usually need to work U.S. hours, but we may sometimes ask you to contribute to time-sensitive projects on our timeline.
• Estimated working hours: 40 hours per week
• This position will start with a weekly project. Upon successful completion of that initial assignment, you’ll transition to a monthly salary ($800/month, plus an annual bonus).

RESPONSIBILITIES:

Answer general email inquiries about From Day One in a timely manner.
Initiate processes to resolve customer complaints and conduct follow-up.
Read, prioritize, and respond to a high volume of emails from From Day One clients, attendees, and other stakeholders.
Maintain clear and accurate documentation of customer inquiries and progress towards resolving them.
Communicate with team members and supervisors to help resolve issues and maintain smooth and swift communication with all stakeholders.
Compose timely and professional emails in exceptional business English to help convey information to any stakeholders who need it.