Customer Support Assistant – Permanent Work From

I am looking for a Customer Support Assistant for our growing team. This teammate is involved in responding to inquiries, utilizing client-provided templates in Zendesk, and addressing customer queries while escalating Tier 2 issues as necessary. He/she will master proprietary ticket management systems and provide basic transaction and billing support with training provided by the client.

This is a great opportunity for someone who wants to work with a well-known brand and wants continuous learning and growth during their career.

The Benefits
– Work From Home
– Attendance, Performance, and Referral Bonuses
– Paid Holidays and Time Offs
– Health Insurance Card

The Role
– Respond to inquiries using client-provided templates and scripts
– Track feedback/requests in client-provided platform (Zendesk)
– Answer customer queries related to products/service
– Support client-related FAQ’s/troubleshooting/subscription cancellations/event cancellations and rebooking/etc.
– Escalate Tier 2 inquiries when necessary
– Channel recurring customer inquiries to your supervisor so we can root-solve
– Master proprietary ticket management system in order to efficiently and effectively manage customer needs
– Basic transaction/billing support re: invoices, payment links, deadline extensions, etc.
– The client is to provide the necessary templates, scripts, and training

The Requirements
– 2+ years of experience with a CX platform (Zendesk and the like) for customer service process/handling tickets
– 1+ years of experience with Stripe or a similar online payment platform
– Strong written communication skills (fun, casual written communications environment!)
– Previous graveyard shift experience (shifts between 9pm to 6am Manila Time) in the past 6 months is required
– Experience with Slack and Gmail as communication tools
– Excellent English communication skills (both verbal and written)
– Can work on the graveyard shift following any US time zone (CST)

Job details:
Salary range: 33,000 – 53,000
Work Schedule: EST Night shift
Work setup: Permanent Work From Home
Employment type: Contractual fulltime employment

If you’re interested, please send me the following details for faster processing: I will PRIORITIZE your application, if you will provide me the ff:
Full name:
Email:
Mobile Number:
Send your CV/Resume or send me the link of your CV (upload it to your google drive and send me the link: should be downloadable file):
Tools used before (Ex. Zendesk, and other similar platforms):

Clarification to save both of our time:
1. Do you have any experience working with CX platform (Zendesk and the like) for customer service process/handling tickets? If yes, for how many months?
2. Do you have any experience working with Zendesk or similar helpdesk platform? If yes, for how many months?
3. Do you have any experience working with Stripe or a similar online payment platform? If yes, for how many months:
4. Do you have any experience working in a night shift/graveyard schedule this past six months?

I am looking for someone who wants to grow as part of our team. Ideal candidates desire to learn and grow, take on more responsibilities along the way, and be resourceful enough to gather enough information to help provide accurate analysis and insights. Join our team now!