Customer Support Associate – 1st Level

Job Title: Customer Support Associate – 1st Level

We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist – 1st Level. As a key member of our customer support department, you will be responsible for maintaining high service standards and ensuring customer satisfaction by promptly and accurately addressing their queries via phone, email, or Internet chat.

Job Details:
– Maintain and organize support tickets promptly and accurately.
– Respond to customer queries via phone, email, or Internet chat.
– Identify and prioritize higher-level issues and escalate when necessary.
– Assist in troubleshooting and addressing complex problems.
– Update internal databases with technical issue information and customer interactions.
– Collaborate with teams for effective customer inquiry resolution.
– Coordinate with product and sales teams for issue resolution.
– Contribute to continuous improvement of the client experience.

Requirements:
– Experience in customer support or similar role.
– Familiarity with the Loyalty Program industry is a must.
– Proficient in help desk software and remote support tools.
– Experience with CRM and Internet chat apps.
– Excellent communication, problem-solving, and multitasking skills.
– Patient and able to handle tough cases and multiple accounts.
– Quick learner of new technologies.
– Independent worker who meets deadlines.
– Responsive to support-related communication.
– Detail-oriented, organized, and motivated to delight customers.
– Flexibility to work off hours and weekends as needed.
– Minimum 5 working days, including at least 1 weekend day.

If you are passionate about providing exceptional customer support and thrive in a dynamic and fast-paced environment, we would love to hear from you. Please submit your application, including your resume and a cover letter, detailing your relevant experience and why you believe you would be a great fit for this role.

We appreciate your interest in joining our team, and we will review all applications carefully. Only qualified candidates will be contacted for further consideration.

Thank you for considering this opportunity with us.