Customer Support Associate

Company Description
Bree is a financial technology company that’s building better, faster, and cheaper financial services for Canadians. Our first product is an earned-wage access service that allows our customers to get up to $200 of wages they’ve already earned for no mandatory fees or interest. Instead of paying interest, customers voluntarily tip us if they like our service, and pay an optional express fee if they want cash the same day. This solves our customers’ most urgent financial problem, getting access to liquidity between paychecks.
Founded in 2021 and based in Vancouver, B.C., Canada. Bree has raised seed funding from leading technology investors like Y Combinator, Global Founders Capital, and other top angel investors including executives and founders of Meta (Facebook) and Forge.
What you’ll do:
Your main responsibility will be to own customer satisfaction across the spectrum. You’ll take part in responding to customer inquiries, streamlining and improving our customer support systems, and constantly innovate on how we can create a better customer experience. More specifically, this will include duties such as:
• Answering customer support tickets
• Helping customers resolve their issues on our web app, and reporting any unresolvable bugs to our team
• Providing our engineering team consistent updates on the key issues customers are facing with detailed context
• Providing suggestions to improve the customer experience
• When applicable, disbursing funds and refunds to customers
• If performance is strong, this person will also be helping us manage and training future customer support agents
Why you should join us:
We are at an extremely exciting stage as a company. We’ve built a product that has proven demand, raised capital from world class investors, and are looking to build the core team to scale our business to the next level. You will be on the ground floor of an early-stage tech start-up as we build for the next level ????.
Who you are:
• You have strong written and verbal communication skills.
• You are energized by talking to hundreds of customers per week.
• You are empathetic. This is a role that requires a high degree of understanding and patience.
• You are eager to wear many hats at a fast-growing and rapidly evolving startup.
• You are a self-starter who’s able to operate with a high degree of autonomy, and take initiative of improving and furthering key processes.
• You have demonstrated skills and passion for handling customer questions and issues resourcefully.
• You have a Bachelor Degree or something you feel is equivalent.
How to apply for the role?
If you’re interested in the role, please send your CV with the subject line: Customer Service Associate – Your full name.