We’re looking for a Customer Support Associate with prior experience to help us handle our email/support tickets. You’ll be joining a new and expanding team on our secondary game that has recently gone viral. This may mean things such as your training and how you handle tickets may quickly evolve day to day as we figure everything out.
The role:
– Respond to our player’s issues
– Potentially review, confirm and remove unwanted content from our application that is reported to us via support.
– Track, escalate, and monitor reported bugs and technical issues.
– Work closely with the team to identify necessary FAQ pages and macros and help to create them
– Come up with feedback and suggestions on how to improve our support response processes.
What we’re looking for:
– 1+ year experience working in a Support role, preferably written and not phone support.
– A college degree
– Native or close to native-level fluency in English, both spoken and written.
– Experience working with technical systems such as CRMs, Moderation systems, Admin Panels, etc.
– Interests in Mobile Gaming
– Experience working and communicating in a fully remote environment
– Availability to work both day and night shifts.
– High-speed internet and reliable electricity
– Reliable workstation
This is a Full Time Contract position. Benefits Include:
– 10 days PTO Per year.
– Double Pay in December of each year
– $500 Equipment Stipend after six months of employment.
About Pocket Worlds:
Pocket Worlds is a mobile gaming company that focuses on the power of games to connect people. We build deep, rich games that are social by design and last for decades. Our first game, Highrise, is a creative virtual world where people make avatars, express themselves, and create deep friendships along the way. Over 10 million people have already joined the world of Highrise, and it’s growing faster every day. If you’ve read this far into our posting, please include the keyword “Highrise” in your application.
We’re a completely remote company with a diverse set of employees spanning 16 different countries. We are connected by a singular mission of building amazing games that bring our players together, and we live by our values, which you can read here.
Join our world-class team, who’ve shipped amazing products for Apple, Google, Electronic Arts, Zeptolab, Nanobit, and other top gaming companies.
APPLY FOR THIS JOB:
Company: Pocket Worlds
Name: Anthony Duffus
Email: